Job Details

Co-ordinate the day to day delivery of Home Care to service users.

Ensure that work is allocated appropriately to Home Carers. Respond to service changes . new allocations, respite, suspensions.

Liaise with service users, families, Home Carers and other partner services.

Ensure cover for service users re Staff absence, . sickness, training, annual leave.

Monitor quality of the service delivered and adherence of Home Carers to service policies/procedures by carrying out service user reviews in line with statutory requirements and by conducting quality checks.

Provide on-site support by conducting risk assessments and implementing measures to address areas of risk management.

Ensure that all documentation in relation to service delivery is current and reflects the needs of service users – . Care Plans, Moving and Handling plans and service users records.

Support on site with training, advice, etc.

Conduct Call-in Stations - a facility for the allocation of work, arranging cover, time sheets, issuing of information etc. (where appropriate).

Be responsible for the operation of a Home Care service for a defined geographical and operational area.

Liaise with Home Carers and service users in terms of service delivery and resolve any operational difficulties that may arise.

Ensure all Health and Safety policies and procedures are adhered to.

Responsibilities:

The key responsibilities of the role are aligned to first line, effective staff management.

You will be responsible for provision of formal supervision for all Home Care staff within a defined geographical and operational area.

You will be expected to engage with field-based staff to discuss specific service user issues, and adopt a problem solving approach to ensure positive outcomes and whilst promoting best practice in care standards.

This will also include identification of training and development requirements, where appropriate, for staff within an operational area, ensuring compliance with statutory requirements.

You will also be responsible for ensuring that all aspects of work in relation to personnel issues . Attendance Management, Disciplinary, Grievance, annual leave, termination, accident/incident forms etc. is dealt with in accordance with policies, procedures and processes set down by the Council, which may also include where appropriate assisting the Investigating Officer in relation to breaches of discipline, grievances and complaints.

The Person

Motivated with good values and a genuine interest in providing a quality care and support service to service users. Be able to work flexibly and creatively within a dynamic and ambitious team. Management experience in a care setting and/or significant experience in a Social Work or similar care environment. Excellent communication skills. Ability to build effective working relationships with staff, service users and their families. Ability to work with other Council services and partner agencies to support the effective planning and delivery of care and support within our service. Knowledge and understanding of the Health and Social Care Standards and be able to put these into practice. SVQ level 3 in care or equivalent and/or relevant recognised professional qualification or equivalent experience. Supervisory certificate 15 credits at level 7 or SVQ 2 /HNC in care and must attain SVQ 3 in care within your first period of registration. Ability to register with the Scottish Social Services Council as a Supervisor of a care at home service and remain on the register. You are required to register with Scottish Social Services Council (SSSC) within 6 months of taking up employment in this role and to complete the required Post Registration Training and Learning (PRTL) over the first registration period. It is the person's responsibility to notify the SSSC of any changes to personal or work details timeously.

Before confirming your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

You will save money on your SSSC fees as these will now be paid for all roles and grades by the Scottish Government 

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