Chapter Lead

3 months ago

London, United Kingdom Swift Full time

About the Role

Lead TM Technical PM chapter

Manage people in line with company policies and leadership principles

Coach and develop chapter members in product management and GTM best-practice, skills and techniques

Deliver on chapter's transversal mission for the TM Tribe: advance technical product management practice in the tribe working closely with Business PMs and Business Analysts

Contribute as a leader to day-to-day management, but also the direction and strategy of the tribe

Education

University degree

Experience

Expert product management skills

Domains

Technical Product Management skills

Payments

Technology

Key Responsibilities

Manage people in line with company policies and leadership principles

Coach and develop chapter members in product management and GTM best-practice, skills and techniques

Deliver on chapter's transversal mission for the TM Tribe: advance technical product management practice in the tribe working closely with Business PMs and Business Analysts

Contribute as a leader to day-to-day management, but also the direction and strategy of the tribe

Competency Profile

01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

03. Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.

04. Bus Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.

05. Builds and reinforces cust relationships
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.

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