Sales Support Administrator

3 days ago

Manchester, United Kingdom Utility Bidder Full time

About Us

Utility Bidder is a leading energy consultancy focused on helping businesses secure the best possible energy deals while optimizing their energy costs. With a commitment to outstanding service and a client-centric approach, we have successfully assisted thousands of businesses in navigating the energy market.

We are currently seeking a Sales Support Administrator to join our dedicated team based in Manchester. This is an exciting opportunity for someone who is organized, detail-oriented, and eager to support our Sales and Sub-Broker teams.

The Sales Support Administrator will be responsible for the following:-

Job Details

    • Provide comprehensive administrative support to the sales team, ensuring smooth processing of client requests, inquiries, and sales materials.
    • Maintain and update CRM systems when required
    • Track and report on sales performance, providing data-driven insights to help the team meet and exceed sales targets.
    • Support and upskill Sub Brokers, ensuring they are equipped with the knowledge and tools needed to succeed.
    • Act as the first point of contact for post-onboarding support, responding to and resolving queries related to submissions, deals, and broker issues.
    • Perform Right First Time (RFT) checks on sub-broker deals to ensure compliance with company standards, driving quality improvements.
    • Coordinate the resolution of complex broker issues, working closely with brokers to understand and address their needs.
    • Use Excel and other data analysis tools to produce report and trend analyses that will help brokers improve their submissions and overall quality.
    • Support brokers with information requests
    • Conduct monthly audits of broker sales and performance metrics, preparing comprehensive reports for review and improvement.
    • Identify opportunities for streamlining administrative and sales processes, contributing to overall efficiency and effectiveness.

As a Sales Support Administrator at Utility Bidder, you will play a vital role in ensuring the sales team can focus on what they do best—selling

Requirements

    • Experience: Minimum of 12 months in an administrative, sales support, or analytical role, ideally within the energy sector (training provided if necessary).
    • Technical Skills: Advanced proficiency in Excel (including pivot tables, formulas, and data analysis), PowerPoint, Word. Power BI knowledge is desirable.
    • CRM Expertise: Experience with CRM systems, particularly Salesforce, or similar platforms for managing client relationships and tracking sales performance.
    • Organisational Skills: Strong attention to detail, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
    • Communication: Excellent verbal and written communication skills with an ability to convey complex information in a clear, approachable manner.
    • Customer Service: A passion for delivering outstanding customer service and ensuring client satisfaction.
    • Problem-Solving: Strong analytical skills, with the ability to identify issues, generate insights, and drive continuous improvement.
    • Self-Starter: An assertive, resilient individual who takes initiative and is eager to learn and grow.

Benefits

  • Base salary up to £25,000 per annum
  • 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays.
  • Birthday leave
  • Summer and Winter parties
  • Employee Assistance Programme – with 24/7 access to a Remote GP
  • Cycle to Work Scheme & Tech Scheme
  • Pension Scheme
  • Life assurance cover
  • Daily Incentives and Bonuses

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Utility Bidder Recruitment Agency Policy

Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies. Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team. We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal. Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.

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