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Commercial Motor Claims Handler

4 months ago

Norwich, United Kingdom Aviva Full time

Commercial Motor Claims Handler

Starting salary between £23,900 to £27,300 (depending on hours, skills, and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week, but we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract. There are also part-time contracts available. 

Due to continued growth in this area of the business, we have some exciting opportunities available in our Commercial Lines Motor Claims Team, where you could be dealing with trucks, trailers, HGV’s, agricultural vehicles, taxi fleets, and many more

Do you have experience managing relationships with large clients, a passion for giving great customer service, and a desire for a role where no two days are the same? If so, we’d love to hear from you.

These are permanent roles will involve hours covering our opening times of 8.00am to 6.15pm (Monday – Friday)

A bit about the job

Your role will be to support our customers or brokers through the journey of making a motor claim. You may be taking the first report of their claim and creating bookings with our suppliers to get the customer back on the road but will also continue supporting them for the duration of the claim. You could be arranging provision of replacement vehicles, paying out vehicle settlements, or giving updates on repairs or liability.

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.


Please click on the video link for an insight on how we help our customers at their times of need:

Skills and experience we’re looking for

Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities 

Team player mentality, with a willingness to learn and help others out 

Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first 

Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers’ journey 

Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word. 

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £23,900 to £27,300 based on a 35 hour week or pro rata up to £31,200 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications) 

Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.