Associate, Digital Solution Design
4 weeks ago
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The NAS team is unique within American Express. We work across almost every American Express business unit as well as external partners, providers, and key industry customers. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skills and industry competence while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.
Are you a motivated, hardworking and passionate individual? If you want to join an engaging and fast paced business area this could be the role for you Reporting to Senior Manager of Unified Experience the Associate, Digital Solution Design will partner with a diverse spectrum of stakeholders with the underlying goal of creating seamless customer experiences across the Global Merchant and Network Services (GMNS) organization.
The Associate, Digital Solution Design will help organize & drive objectives within a GMNS program that is designed to modernize the customer digital experience. The Associate, Digital Solution Design will play key role through; leading customer pilots of new applications, leveraging prototyping tools to engage stakeholders, analyzing customer journey analytics to improve experiences, and driving internal/external adoption of digital solutions.
Minimum Qualifications
Proficiency analyzing data and presenting valuable insights from large and complex datasets in a concise and compelling manner for diverse audiences (including senior leaders). Technical competence and comfort using tools like Adobe Analytics and Salesforce.com to extract data and create insights. Ability to build and implement internal/internal customer surveys using Qualtrics (or similar tool). Generate actionable insights. Comfortable providing basic training with stakeholders or partners on new process or changes to existing applications. Team-oriented with positive relationship management and interpersonal skills, confident in leading projects and excellent process management ability. Advanced Power Point skills, including creating charts and graphs, strong attention to detail and organisational and communication skills required. Creative and innovative thinker, intellectually curious with the ability to challenge the status quo. Comfortable working with agility and at pace, finding a way around obstacles and challenges effectively and with a positive attitude.
Desired Skills
Proven experience of digital product development experience and related educational background and certifications preferred Experience working in an Agile SAFe tech delivery environment, using tools such as Rally to define capabilities/features Comfortable using tools such as Adobe Analytics, Figma, Salesforce.com a plus Technical ability to promote UI/UX using design language (ex. American Express DLS)We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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