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Service Manager

3 months ago


Oldham, United Kingdom Pennine Care NHS FT Full time

Job summary

The Oldham Psychological Medicine team consists of an MDT team of mental health practitioners, psychiatrists, physiotherapist, and psychological therapists. The team work alongside a range of acute, community and GP services, offering consultation with professionals as well as assessment and intervention for patients.

The patient group may have complex needs due to comorbidity of physical and mental health, and where physical health conditions may lack clarity around cause. Many of the patients may also have complex interpersonal difficulties or heightened risk due to the distress caused by their symptoms.

This role will provide management of the service and team, working alongside the Principal Psychologist and Medical Lead. Candidates for the post should have a background in forming good partnerships in care, managing staff, and building a safe environment for team working. They will have a solid background in mental health, with an understanding of positive risk management, and able to hold this framework for the team in providing a high quality and safely led service.

Main duties of the job

The post holder will be responsible for the day to day running of the service and operational leadership. Given the nature of the patient group, this will include building strong partnerships with local healthcare services, as well as making links into colleagues in neighbouring mental health teams.

Working closely with clinical and medical leads, they will ensure governance of service delivery for this complex patient group. They will additionally link with the borough director, Strategic and Operational Lead for Psychological Medicine and senior colleagues to ensure that the team forms a part of the Oldham Living Well wider provision.

As a representative of the service, the post holder will be a source of expertise and advocacy to enable other services to better understand the needs of people with long term health conditions or atypical healthcare utilisers. This will include linking with commissioners and trust leads to report on the benefits to patient care, recognising where partnerships may help to improve the lives of patients and developing pathways to improve the patient journey.

About us

Psychological Medicine supports patients with long term health conditions and persistent symptoms and also supports people with atypical healthcare utilisation. Patients require interdisciplinary care and have complex mental health presentations as well as physical comorbidities. Psychological Medicine Services in Pennine Care NHS Foundation Trust span the 5 boroughs. Teams work as an MDT and liaise with and work alongside a range of physical healthcare services including GPs, community and acute care. Services come together as a Network to offer mutual support, and share expertise.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Job description

Job responsibilities

To take responsibility for the operational management and leadership of the Psychological Medicine Service (including both the Oldham Psychological Medicine Service and the integrated pain service)To provide leadership that ensures local service development and service delivery in designated areas of responsibility reflects national policy, locally agreed ICB, GM and Trust priorities as well as accepted best practiceTo act as a source of expertise in relation to the governance and care of adults with comorbid persistent physical symptoms and psychological distress as well as people who are atypical healthcare utilisers, working closely with the Psychology Clinical Lead and Medical Lead to maintain awareness of developing knowledge in this with the Long Term Conditions Strategic and Operational Lead and where required, the Associate Director of the borough to deliver performance standards and report on monitoring process for operational lead and assist in the continuous improvement of services through development and change managementTo develop, contribute to the planning, implementation and monitoring of local service plans, ICB plans and directorate level plansConvey highly contentious information in atmosphere of dynamic changeDevelop relationships with internal partners, external partners and GPs, using individual diplomacy as well as presenting to larger audiences.Negotiate with ICBs and third sector organisations on service level operational issues, change management, service mobilisation plans etc.Contribute to borough plans appropriate to the development of improved pathways and service interface across mental health and learning disability be responsible for ensuring that the services within the designated areas of responsibility deliver evidence based, high quality, safe and supportive care to be responsible for contributing to care pathways and protocols with referring agencies and commissioners to address policy guidance and standardsTo be responsible for the management and control of designated budgets ensuring the effective use of finances and staffing resourcesTo be responsible for identifying financial pressures, cost improvements and effective use of resources within designated area of responsibilityTo ensure that all staff area aware of policies, procedures and protocols and work within their framework at all times

Person Specification

Education/Qualifications

Essential

Specialist professional applied psychological qualification (to degree level) plus post graduate qualification (eg PWP) or Statutory Registered Mental Health Nurse, Occupational Therapist or Social Worker qualification to degree level plus post graduate training.

Desirable

Educated to Masters degree Management qualification Understanding of psychological and psychosocial interventions in healthcare

Experience

Essential

Post qualification experience working in mental health care A demonstrative experience working at a Team Management or Senior Practitioner level Management & leadership within a mental health team or psychological therapy service at the level of team manager or senior practitioner

Desirable

Experience of managing multidisciplinary practitioners within Mental Health services Track record of managing services performance Research development and completion through to publication

Knowledge

Essential

Evidence of relevant continued professional development Up to date knowledge of current policy, including NICE guidance and evidence-based interventions relating to the care of people with comorbid long term health conditions/persistent physical symptoms and psychological/mental health distress and settings for people of all ages Knowledge of Primary Health and GP Care and related MH Care pathways Risk assessment and management Legal and ethical framework in which mental healthcare is provided

Desirable

Applied psychology knowledge at the standard required for HCPC/NMC High level of understanding of psychological therapy interventions and/or case management interventions

Skills and Abilities

Essential

Evidence of the ability to lead and implement change initiatives including service and system redesign Evidence of effective organisation and management skills Excellent written and verbal communication skills Ability to demonstrate effective interpersonal skills Ability to manage budget resources effectively Ability to turn strategic vision into practical reality Ability to prioritise workload, work under pressure, effectively managing stress and achieve objectives within agreed deadlines Ability to work in and lead partnerships with other statutory and non-statutory partnerships in the delivery of complex services Ability to deal with highly complex and very sensitive information, both understanding and communicating, in highly political, public and emotive environments Significant analytical skills to enable the interpretation of complex situations Ability to facilitate large and small groups Leadership skills Ability to develop effective relationships with a range of stakeholders in local area

Desirable

Presentation skills Strategic influencing skills Expert skills in psychological therapies delivery with people with comorbid physical and mental health difficulties Skills in clinical supervision, consultancy, training and staff development Knowledge and ability to use service improvement techniques, process mapping

Work Related Circumstances

Essential

Highly developed IT skills Excellent management skills Demonstrable personal resilience Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure