Claims Adjuster
4 months ago
The Role
UK Claims Management Delegated Lead team are currently looking to increase its team of Claims Adjusters supporting the growth of the Delegated Lead Service. We are currently recruiting Claims Adjusters with multi-class experience to support our increasing client portfolio.
The scope of the service includes multiple classes of business comprising of both standard and complex claims where the client acts as a Claims Agreement Party. UK Claims Management is currently providing this service to 20 London Market Carriers and handling approximately 10,000 transactions per month, with stringent SLAs.
Key Responsibilities
Managing and adjusting claims from first notification to settlement within pre-authorised authority limits. Claims adjusting on behalf of current and future SCM clients. Provision of technical support for the adjusting of various COB claims. Ensuring each client’s claim service standards are maintained or enhanced. Managing and enhancing client relationships. Monitoring performance against contract SLAs and KPIs. Delivering and presenting reports to clients on specific claims issues. Mentoring and training less experienced members of the team. Post adjustment peer review of to ensure technical standards and requirements are adhered to. Appointing experts and legal counsel where deemed appropriate. Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.Required Skills
Minimum 5 years London Market experience adjusting claims across various COB. Proven track record of adjusting a combination of multiple classes of business. Experience in handling ‘standard’ and ‘complex’ claims in accordance with the Lloyd’s Claims Scheme. Proven experience in respect of the London Market process including Broker CLASS @ Lloyd’s and ECF Systems. Extensive knowledge of the current Lloyd’s Claims Scheme including CTP Guidelines Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business. Able to work across multiple stringent client SLAs. Display excellent inter-personal and communication skills in order to interact well within team and with clients and Brokers. Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role.Why join Charles Taylor UK Claims Management?
We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.
We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.
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