Client Implementation Specialist

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom ACA Group Full time

What you’ll do:

Own the post-sales onboarding experience for all ComplianceAlpha clients. Onboard new clients and/or existing clients who have signed on for additional ComplianceAlpha modules Drive Professional Service strategies and work collaboratively to help clients roadmap a solution to achieve their compliance goals, ultimately leading to a successful onboarding and expansion of ComplianceAlpha Customer Evangelist: Understand your clients, and act as their internal ComplianceAlpha advocate to influence existing and new product functionality to the product and engineering teams Execute strategic initiatives to build the Onboarding function and better the PS organization as a whole Work with multiple teams across ACA to ensure a professional client experience while onboarding to ComplianceAlpha Identifying opportunities for growth and expansion within the ComplianceAlpha platform

To qualify for this role you must have:

1-3 years of Professional Services, Account Management, or Relationship Management experience at a financial software company. Demonstrate relationship management and churn prevention skills, and the ability to engage clients on new products and features. Excellent executive level verbal and written communication, presentation, and relationship management skills. Tech-savvy experience, having successfully leveraged technology to achieve customer success goals. Entrepreneurial drive with proven ability to thrive in an ambiguous and fast-paced environment. Team worker supporting others and establishing close bonds. Amazing organization and attention to detail. Empathetic, positive attitude with a desire to help our customers reach their goals.

What working at ACA offers:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

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