Motor Insurance Sales
4 weeks ago
The Role:
We have an exciting opportunity for an experienced commercial insurance Claims Handler to join our Claims Specialty Team based in Liverpool or Birmingham. This role is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.
This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in property, liability, marine and business interruption insurance claims. You will also have experience in dealing with global clients, which is not essential but would desirable. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
Responsibilities:
You will be managing a caseload of property, liability, marine and business interruption claims, ensuring service standards are met and/or exceeded, You will keep an efficient diary system for all claims, ensuring claims are chased as required, You will develop and maintain a full understanding of Acturis, You will provide the broking department and clients with claims information and reports as required, You will ensure complex claims are handled as per the group procedures, You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim, You will produce claims MI/claims reports when required, You will meet with clients and present claims information when required, You will undertake any other duties as requested by management on an ad-hoc basis, You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current,Experience:
You will have robust property, liability, marine and business interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures. You will have some experience in dealing with global clients (desirable but not essential). You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook. You will be cert CII or working towards this or similar. You will be highly organised and have great time management. You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail. You will have excellent communication skills both verbally and written. Further information
As well as a competitive salary we offer the following benefits -
Why work for us?
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