ServiceNow Developer
1 month ago
Howden is seeking a dynamic and skilled ServiceNow Developer to join our growing IT Governance Team. You will have the opportunity to work closely with the existing ServiceNow team and take ownership of the platform as we expand its capabilities. We are currently focused on implementing new modules such as ITOM, HRSD, and CSM, as well as enhancing the Knowledge Base, Service Catalog, and Virtual Agent to improve self-service.
Please note this is a full-time, permanent role based in our Central London office, following a hybrid work model. You are expected to be onsite 3 days per week on average.
Role Responsibilities:
Working with the Head of IT Governance and the Head of Group IT Support to build the strategic roadmap for the ServiceNow platform.
Design and implement infrastructure solutions using ServiceNow modules, aligning them with the end clients' goals to ensure optimal performance.
Take responsibility of the integration of ServiceNow with third-party applications to facilitate cross-departmental processes.
Providing strategic direction for the deployment of ServiceNow applications to improve service delivery.
Managing platform upgrades, including testing, deployment, and post-implementation support.
Monitoring the performance of implemented solutions, ensuring that these meet established solutions and outcomes.
Assisting in developing and maintaining ServiceNow documentation, such as system and process documentation, knowledge base articles, and training material.
Working closely with the Projects team to ensure that ServiceNow is fully integrated with other systems and applications where needed.
Role Requirements:
Proven experience as a ServiceNow Developer and/or Product Owner.
Hands-on experience with implementing modules such as HRSD, ITSM, and ITOM
Strong expertise in system integrations, including E-bonding with third-party applications.
Proficiency in various coding languages such as JavaScript, HTML, and Angular.js.
A solid understanding of REST and SOAP APIs.
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