Control Room Receptionist

Job summary

This is the perfect opportunity for someone seeking a new challenge in a dynamic and rewarding environment where no two days are the same. Working hours involve shifts, including some nights, weekends and bank holidays.

As the first point of contact for visitors to the site/building the post holder is responsible for conveying the correct impression for the whole of the Trust.

Main duties of the job

The post holder will:

Be able to work one of the required shift patterns (, Early shift - 6:00 am to 2:15pm; Late shift - 2:00pm to 10:15pm; Night shift 10:00pm to 6:15am) Meet and greet all visitors to the site as the first point of contact. Maintain a log of staff and visitors entering and leaving the building. Undertake switchboard duties, dealing courteously with all incoming telephone calls routing as appropriate and taking messages when necessary. Dealing with enquiries as appropriate. Sort and distribute incoming mail andoutgoing mail (external and internal) as appropriate. To maintain system for the booking of rooms and ensure the room are used as efficiently as possible. Photocopy, scan, fax, email or archive documents as required. To act as Fire Marshall, including completion of evacuation register in the event of fire or practice evacuation to ensure the safe evacuation of the building and directing fire brigade on arrival. To report and ensure equipment and environment faults are dealt with by relevant persons. Complete typing and other administration tasks as required. Organise patient transport for discharge, appointments, admissions To plan and update the Control Room diary as and when necessary. Carry out any such delegated clerical and administrative tasks as required, bearing in mind that this job description may change in line with service developments at the discretion of the Line Manager.

About us

We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission

Our family of over 3500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job description

Job responsibilities

Our Trust values are: Welcoming. Kind. Positive. Respectful. Professional. These values are at the core of who we are, everything we do, and how we do it

Person Specification

Qualifications

Essential

Basic IT skills, good literacy and numeracy

Desirable

RSA 2 Typing or equivalent NVQ2 in Business Administration or willingness to work towards Educated to ECDL level or willing to undertake qualification within an agreed timescale.

Experience

Essential

Previous general office/clerical experience.

Desirable

Clerical experience with a Health Service setting

Skills

Essential

Good interpersonal skills, the ability to observe confidentiality Ability to deal with the general public Able to work unsupervised and also as part of a team.

Desirable

To be proficient in diary management. Proficient in email management.

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