Business Administration/Customer Service Assessor

1 month ago


Liverpool, United Kingdom Hugh Baird College Full time
DescriptionJob Title: Customer Service and Business Administration AssessorJob Type: Part-Time 17.5 hours per weekSalary: £25,962 FTE (Full-Time Equivalent) We are seeking a committed and enthusiastic individual to join our team as a Customer Service and Business Administration Assessor. This role is vital to our apprenticeship program, as the Assessor will be responsible for providing high-quality instruction, facilitating learning, and conducting assessments to guarantee positive learner achievements. This is an exciting opportunity to make a real difference in the lives of learners and contribute to their success. If you are passionate about education and are looking to join a dynamic team, we would love to hear from you. Interested candidates are advised to apply early as the vacancy will close once the right candidate is found.
Key Responsibilities- Delivering and assessing customer service and business administration apprenticeship standards to learners in college and at employer sites.- Conducting regular assessments and completing reviews with employers to track learner progress and facilitate collaborative approaches to achievement.- Implementing feedback and assessment systems to monitor learning and ensure learner progress, operating within the Quality Assurance framework.- Developing and conducting teaching and assessment activities that support learners in achieving their apprenticeship standards in a timely manner.
Essential Criteria
  • Possess a minimum of a relevant Level 3 vocational qualification in Business Administration or Customer Service.
  • Possess an assessor award (D32/33, A1 or equivalent).
  • Possess a qualification in Maths and English levels 4 – 9(GCSE Grades A-C) or equivalent or willing to work towards.
  • Track record of successfully delivering and assessing customer service and business administration apprenticeships.
  • Recent industry-related experience relevant to the academic discipline
  • Detailed knowledge of relevant course subject matter and examination and assessment requirements
  • Experience of developing and maintaining external partnerships. 
Please see the person specification for the full criteria

BenefitsRewards and Benefits at Hugh Baird College
   
We value our employee's contribution to our organisation, that is why we provide a range of benefits and rewards to help and support them, including: 
  • Generous Holiday Allowance 
  • Membership to the Teachers’ Pension Scheme or Local Government Pension Scheme (dependent on role)
  • Medicash
  •  Discounted access to our fully equipped gym
  •  Discounted rail travel or bus travel
  •  Free onsite parking
  •  Employee Assistance Programme
  •  Mental Health Support
  •  Cycle Benefit Scheme
  •  Interest-free season ticket loans
  •  Cashback and Retail discounts
  • College celebration events
 For more information on these particular benefits or the other benefits of working at Hugh Baird visit our staff benefits page. Hugh Baird College is a college and University Centre situated in Merseyside, England. With over 300 courses delivered to more than 5,000 students, it is one of the largest education and training providers in the area. The College offers courses from entry Level to Level 3, A-levels, apprenticeships and university-level courses, foundation degrees and degrees. We are proud to serve our local community by helping people gain the skills, knowledge, and confidence to reach their full potential. We are a Mindful Employer and have signed the 'Charter for Employers Positive about Mental Health'. We are committed to creating a supportive and open culture, where colleagues feel able to talk about mental health confidently. We welcome applications from inspiring individuals with a passion for developing the next generation, regardless of their background, into both teaching and support roles. We have a track record of providing outstanding development to support career progression into teaching and management. Thank you for your interest in joining our team at Hugh Baird College.
Safeguarding Our Students

At Hugh Baird College, we are committed to safeguarding and promoting the welfare of young people and expect all staff to share this commitment. An Enhanced DBS check will be required for this position, and you will be required to declare any convictions, cautions, reprimands, or final warnings in line with current guidance.
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