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Medical Receptionist

2 months ago


Kingston upon Hull, United Kingdom James Alexander Family Practice Full time

Job summary

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Main duties of the job

Processing personal and telephone requests forappointments, visits and telephone consultations and ensuring callers aredirected to the appropriate healthcare professional

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance withPractice guidelines

Computer data entry/data allocation and collation,processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests frompatients, other team members and associated healthcare agencies and providers

Providing clerical assistance to Practice and Truststaff as required from time to time, including word/data processing, filing,photocopying and scanning.

About us

James Alexander Family Practice is a large Primary Care Organisation; delivering general medical services across two sites; with practices at Bransholme Health Centre and Princes Avenue.

We function as two separate teams but come together to support each other with training, educational events and celebrations.

Our total list size is over 20,000 patients with approximately 12,000 registered at Bransholme, and 8,000 at Princes Avenue.

We have a wide and diverse clinical team of both medical and non-medical staff with a range of staff including Clinical Practitioners, First Contact Physiotherapists, Practice Nurses, Health Care Assistants, General Practice Assistant and a Mental Health Practitioner.

We are member practices of Marmot Primary Care Network and both get support from and support the PCN.

James Alexander Family Practice recognises the importance of personal interests and family life and work to create a healthy work/life balance for all staff.

Regular staff activities are arranged outside of work to support and maintain staff emotional wellbeing. As part of Marmot PCN we also take part in the annual Dove House Hospice's It's A Knockout competition.

Patient-centred care is at the heart of our organisation, with one of our key objectives being to provide a high quality service to our patients.

Job description

Job responsibilities

The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Process incoming and outgoing mail Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on Emis Web Photocopy documentation as required File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare records Process requests for information SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries (including administrative queries) as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested. Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths.

Desirable

Previous experience in a similar role would be advantageous but not essential as full training will be provided.

Experience

Essential

The ability to work individually or as part of a team To be able to apply yourself in an appropriate manner in a potentially challenging environment.

Desirable

Experience of working in primary care desirable but not essential as full training will be provided.