Client Service Associate

3 weeks ago

London, United Kingdom capital.com Full time
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We’re seeking a German-speaking Client Service Associate to join our team and help spread our message.

Key responsibilities:

Support our clients at all levels Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls Assist clients with the KYC procedure Provide a tour around the trading platform Build client trust and satisfaction through professional support and training Be keenly aware of the competitive landscape and understand financial markets Collect clients’ feedback and analyze how clients’ experience can be improved Keep open communication between the departments to resolve any issues

Requirements:

Proficiency in German & English Advanced interpersonal and communication skills Ability to listen to clients’ and your team’s needs and find solutions Willingness to work flexible shifts from Monday to Friday 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM Excellent communication skills, both verbal and written.

What we offer:

25 days annual leave Private Medical Insurance for you and your family after probation Death In Service EAP Season Ticket Loan after probation Cycle to Work after probation Global Exposure Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

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