Field Operations Manager
3 weeks ago
Location: Birmingham + the North or South
Salary: £50,000
Hours: Monday to Friday days / 38.75 hrs between 8am-6pm
Benefits Package: Van + Fuel card + Mobile Phone
About your new company
My client, a well-established fleet maintenance company who have been established for over 100 years are now looking for an additional skilled Field Operations Manager to cover Birmingham and the North or South of the UK. As Field Operations Manager, you will manage a team of field-based advanced technicians and engineers, ensuring the timely and effective delivery of repair solutions with a strong emphasis on achieving a "fix right the first time" standard, while consistently providing outstanding customer service.
About your new Field Operations Manager role:
- Lead the recruitment process, onboarding, and training
- You will identify and resolve breakdowns efficiently and effectively
- Provide day to day ongoing support to all advanced technicians
- Manage completion of all relative administrative procedures to acceptable standards.
- Ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions
- Provide advanced engineer / technician support during holiday and absence periods when needed
- Building and maintaining strong relationships with customers
- Ability to develop strong customer relations
- Previous mechanical experience and a strong technical understanding
- NVQ level 3 qualification as a Mobile HGV Technician (City & Guilds 3 in heavy vehicle service, maintenance and repair)
- Knowledge of current road traffic law/legislation
- Knowledge of latest diagnostic systems
- Experience in electrical fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment.
- Ability to manage own workload independently prioritise tasks
- Friendly environment
- Strong company culture
- Van + fuel card
- Attractive pension scheme
- 25 days holiday + banks
INDPB
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