Ward Clerk

Job summary

This is a Welsh Essential post, - minimum level 3 welsh.

An exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital.

To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the Department.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward. Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

The Welsh language requirements for this post are essential.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

Maths/English GCSE or equivalent

Desirable

NVQ 2 in Administration NVQ in Customer Service ECDL

Experience

Essential

Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment

Desirable

Previous experience working within the health care sector General experience of administration functions

Skills

Essential

Good communication skills IT Skills Welsh speaking - minimum level 3 required

Desirable

WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records

Knowledge

Desirable

Knowledge of data protection and patient confidentiality

---