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F&B Supervisor

4 months ago

Winchester, United Kingdom Holiday Inn Winchester Full time

F&B Supervisor - Winchester, Hampshire

Salary: £25,875 per annum

Holiday Inn Winchester

Our Holiday Inn Winchester is an exciting and innovative hotel where each day is uniquely different. Located on the edge of the beautiful South Downs National Park and within five minutes from Winchester City Centre it’s accessible location and multi-million-pound refurbishment has made it into one of the flagship Holiday Inns in the UK. With that in mind, the Holiday Inn Winchester is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.

Modern and contemporary, this award-winning Hotel offers something for all. It's a big operation, so you’ll need to be hands-on, with 131 rooms, 8 flexible event spaces, The Odyssey Restaurant, Bar and Pizzeria and our stunning ANA Spa. Whether it be a pre-cruise stay, accommodation for a business trip, a relaxing spa-day, wedding, birthday party or family celebration, our hotel offers it all.

This could be your opportunity to work somewhere fast-paced and growing, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on the ever-evolving brand that is the Holiday Inn.

Are you out-going, full of energy and enthusiastic? A natural-born communicator? Are you passionate about offering excellent customer service? Then our fabulous Holiday Inn Winchester could be the place for you.

JOB DESCRIPTION

As a Food and Beverage Supervisor you will primarily be responsible for supervising and delivering outstanding and friendly food and beverage service in our Restaurant and Bar.
Your primary responsibilities include:

  • Work closely with and assist the Food and Beverage Manager, Assistant Food and Beverage Manager and other F & B Supervisors in the day to day operation of our Restaurant and Bar
  • Greet and seat guests with a smile
  • Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards
  • Food and beverage service to the Restaurant and Functions departments
  • Take meal orders, explain menu items and serve food and beverage items to guests tables and follow hygienic food practices at all times
  • Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks
  • Monitor the quality and consistency of all food served from the Kitchen
  • Respond to guest enquires and requests and resolve customer complaints in a timely, friendly and efficient manner according to departmental guidelines
  • Ensure departmental policies and procedures are implemented and followed and schedules/checklists are completed according to requirements
  • Operate POS system and take payment for guest accounts

This is a hands-on role where floor service is a must and you will enjoy working on the front line where you can interact with and serve people and build and harness positive relationships with our customers.

Your skills and experience:
To be considered for this role, it is expected that the successful candidate MUST demonstrate the below criteria:

  • Previous hospitality experience in a similar role.
  • Be a people person, passionate about the hospitality industry and committed to delivering exceptional customer service
  • A high level of maturity and ability to professionally communicate clearly (in
  • English) to a diverse range of guests
  • Have excellent presentation and grooming standards
  • Ability to work both autonomously and as part of a team
  • Must be highly organised
  • Qualifications in Hospitality and previous barista experience highly regarded

Benefits:

  • Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
  • 50% off your bill when you dine in one of our Restaurants or Bars.
  • Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
  • Cycle to work scheme - save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
  • Referral schemes for referring your friends or family to join our team.
  • Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
  • Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
  • Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
  • Employee Assistance Programme - free, confidential advice available 24/7 to you.
  • An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.