Business Systems Support
5 months ago
About the Role
The Business Systems Support role is responsible for managing and supporting various business systems, including HumanForce, eCase, Incident Management, Salesforce, DocuSign and PageUp. As a key subject matter expert of IT systems within the business you will provide support and administration of critical business systems at Arcare and facilitate developing training material and delivering training on key business systems. It is a national-based role responsible for maximising the potential of these systems and others where possible to improve efficiencies, workflows and reporting in-line with business’ goals and expectations.
The role reports to the Service Delivery Manager.
Responsibilities
Administer and support all business systems, including but not limited to HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp. Provide assistance to subject matter experts within different business units to administer and support their respective business systems. Liaison with software vendors to understand their roadmap and software functionality of future releases to ensure Arcare is adequately prepared for upcoming training requirements. Participate and provide support on projects where required. Provide coverage to other business systems support staff. Development of reports and dashboards for various areas of the business. Prepare and manage systems upgrades, user acceptance testing. Develop and maintain systems configuration and process documentation. Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework. Ensure service requests in relation to IT issues are appropriately and professionally handled, within the business SLA. Provide mentoring to other junior team members. Proactively identify areas of improvements. Build and maintain effective and productive working relationships with colleagues, key stakeholders, vendors and suppliers, support the company’s mission and business objectives. Where required, conduct employee training and growing skillsets across the organisation. Where required, develop training guides, processes and procedures for business systems. Where required, work closely with the Learning and Development team to identify eLearning initiatives and develop the required online training materials. Other duties as requiredSkills and Experience
3+ years of experience working in a similar role, preferably with experience in the Health and Aging sector Expert knowledge of business systems such as CRM, Rostering, Incident Management, HR Recruitment Management and Clinical Management. Good working knowledge of Microsoft products such as MS Office and SharePoint and eLearning etc. The ability to learn quickly and pick up new business systems. Successful management of BAU and project workloads. Excellent analytical capability and problem-solving skills. Ability to analyse and creatively resolve complex technical and business issues. Good understanding of the ITIL framework Current Drivers licence Current Police Clearance and Statutory Declaration that doesn’t preclude working in Aged CareCulture
Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities
Benefits
Supportive, friendly and caring organisation Family-owned business Training plan & educational opportunities Senses Framework to ensure staff are supported in personally meaningful goals Novated lease available Fresh fruit delivered weekly-
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