EE Cluster Leader UK,BNL,IRE, FRA
4 weeks ago
Job Description
Cluster Employee Experience Leader /UK/IRE/BNL/FRA
About this role
The Cluster Employee Experience leader will lead a team of Employee Experience associates in their respective area/cluster, ensuring we deliver with excellence and improve the overall employee experience. These leaders will also have an eye to the future. They will lead business as usual (BAU) operations as well as look for ways to simplify, standardize and automate this work wherever possible.
Responsibilities:
Manage a team of Employee Experience associates within an area or cluster, ensuring operational excellence across key domains including data management, local contracts and letters and local administration
Ensure continuity of business as usual (BAU) HR operations and administrative in your respective cluster/area
Ensure our employees’ most fundamental needs are met by equipping the Employee Experience team to effectively answer employee queries, maintain accurate employee data and connect associates with the right tools
Ensure best in class service when it comes to HR administrative processes
Identify and document local and area administrative work pertaining to standard letters, documents and agreements
Review our policies, processes and ways of working holistically for opportunities to streamline - eliminate waste and redundancy
Propose improvements to internal processes with an eye towards automation, enabling more consistency across the HR and the NIQ/GFK business
Ensure the right work is in the right place, both within the HR Organization and across other internal stakeholders (, Finance, Managers, Comms, etc.)
Research and bring latest practices in market to the team
Stay connected with the other Cluster/Area Employee Experience Leads, ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processes
Anticipate problems and clear the path on behalf of your cluster/area
Collaborate effectively with other COEs ( eg Payroll) and provide support wherever is needed through the team.
Collaborate with the HRBPs and other HR COEs to bring in harmonization of policies and processes, best practices, launching of new programs and provide full support to global and regional HR initiatives
Work towards the development of the team, its high performance, meeting all standards and global EE KPis, as well as enabling the team with learning and training to meet continuous improvement targets.
Requirements:
Leadership record of accomplishment or strong leadership potential
Minimum 2 years of previous experience in managing operational teams
Excellent knowledge and understanding of the countries/area HR administrative and operational work and legal requirements (UK, Ireland, Belgium, Netherlands, France)
Excellent knowledge of HR systems and processes (knowledge of Workday will be considered an advantage)
Excellent verbal and written communication skills – one of which should be in one local language of the cluster ( English, Dutch or French)
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Able to build strong partnerships and work closely with people across all levels of the company
Ability to prioritize tasks and to delegate them when appropriate
Experience in virtually managing Teams will be considered an advantage
Previous Knowledge on Payroll Operations will also be considered an advantage
Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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