Technical Support Engineer

3 weeks ago

Tyrone, United Kingdom Telestack Full time
Job Description

Reporting to the Product Support Manager, you will be working closely with other cross-functional teams you will also have an opportunity to contribute to product improvement and new product development, ensuring your expertise and feedback from the customer are considered via our product improvement processes and new product development. You will also play an important role in supporting the project management and engineering teams in developing technical procedures and training material for our core products and custom projects.

About The Role

·         Provide product support to dealers and customers globally.

·         Troubleshoot, diagnose and resolve problems and breakdowns remotely.

·         Support our Astec Technical Assistance Centres (ATAC) around the world.

·         Work closely with other departments to develop and document solutions to problems.

·         Engage with our new product development team to help us deliver the most robust and reliable machinery for our customers.

·         Support Quality Improvement Team (QIT) efforts to rapidly identify root cause and resolve manufacturing, assembly, and design related issues.

·         Develop technical content and administer technical training to customers and dealers as required.

·         Support all Health and Safety Policies and Regulations, ensuring safe working practices at all times.

·         Occasional travel to customer sites around the world to support with problems, commissioning, and training of our products.

Skills Needed

About The Company

The Telestack Story

Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.

Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.

Company Culture

Astec Omagh

 Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.

 Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey

Ready to grow your career with a company that values innovation, ambition, and personal growth?

Desired Criteria

  • Field service experience around plant / machinery
  • Experience working within the Materials Processing or Crushing and Screening industry.
  • Manufacturing/fabrication experience.
  • AC electrical qualification/experience.
  • Educated to Third Level (HND or above) in Mechanical Engineering or a related discipline.

Required Criteria

  • Proactive and courageous attitude towards Safety.
  • Excellent attitude towards customer focus.
  • Strong mechanical, electrical & hydraulic aptitude.
  • Ability to read and understand electric/hydraulic schematics.
  • Technically minded with excellent problem-solving skills.
  • Ability to manage multiple tasks at one time.
  • Excellent English verbal and written communication skills.
  • Interpersonal skills to work within a team, as well as on your own initiative.
  • Confident attitude and ability to articulate in meetings.
  • Strong computer and IT systems skills.
  • Available and willing to travel on occasions.
  • Ability to work effectively with a range of diversified cultures.
  • Hold a valid clean driver’s license and passport.

Closing DateWednesday 11th December, 2024

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