Senior Field Service Engineer/Technical Joy Ambassador

4 weeks ago

Hemel Hempstead, United Kingdom Selecta Full time

Would you like to join an innovative global industry leader and food tech pioneer? We are hiring a Senior Technical Joy Ambassador to join Selecta UK&I, to support the Area Service Leader and Field based Technical Joy Ambassadors with technical and client support across our portfolio. As a Senior Technical Joy Ambassador you will proactively liaise with our Internal and external stakeholders along with Manufacturers to ensure we deliver exceptional client service, achieve budget, and develop our people.

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities:

Passionately drive a continuous improvement culture to achieve breakthrough performance in quality, service delivery, cost, and growth Support the Area Service Leaders by continuously assessing team members, to identify any skill, knowledge, or behaviour gaps. Provide a high-quality service to our clients and actively contribute to the overall improvement of the Service Department and identify new opportunities. To assist in fault diagnosis when required across our full machine portfolio and to aid the engineers in repairing/resolving faults and learning how to do so for future reference. To ensure that whenever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary, this must be carried out at the soonest opportunity. Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair. Be aware of any potential cases of client dissatisfaction and take appropriate action to avoid the potential becoming actual dissatisfaction. Deal with any complaints in an appropriate manner ensuring they are addressed as quickly as possible including reporting these to your line manager. Provide technical support / service call absence cover to a team of engineers. Undertake and deliver any project-based work as required. Actively support all others in reaching their targets and KPI’s Process Stocktakes and report valuation to the Area Service Leaders Attend and positively contributed to structured and documented bi-weekly meetings with your team.

Requirements

Strong communicator and the ability to present information clearly. Strong leadership and decision-making abilities Ability to multi-task and manage tight timescales effectively. Impeccable attention to detail A strong team player but confident working independently Self-motivated and the ability to act upon own initiative. Ability to work well under pressure and process driven Professional, positive and hold high levels of integrity. The ability to prioritise work and pre-empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise. Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.

Benefits

25 days holiday pa + bank holidays Life assurance of 2x yearly salary Security of 5-weeks paid sick leave Development opportunities available and clearly mapped career paths You’re supported by a strong leadership team Company phone and laptop are provided

Applicants for the role must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

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