Product Manager

3 months ago

Salford, United Kingdom TalkTalk Telecom Full time

As a Product Manager at TalkTalk, you will be responsible for driving the strategyand delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions.

You will be responsible forour mobile app, ensuring value and viability of what the product team build and are accountable for driving the defined outcomes. You will be an expert in how our customerschoose and use our products, but also have a deep understanding of the market, competitive landscape, and the relevant technology and industry trends.

Key attributes:

Empowered decision maker

Influencer

Problem solver

Able to collaborate

Data led insights

Expert on customers and users

Stakeholder relationships 

Industry expert including competitors, trends and technology

The Team: 

You will work in an outcome focussed squad alongside a Product Designer, Product Tech lead, developers and testers to identify solutions and deliver outcomes.

Role Expectations: 

Understand markets, competition, and customer need requirements in depth. 

Identify customer problems and delivering business and customer value.

Develop solutions to problems by collaborating with internal and external stakeholders as needed across product areas, and functions.

Lead all product discovery work for your category

Launch new products, capabilities and features, validate assumptions in market, test their performance, and iterate quickly. 

As well as working collaboratively with your squad you will need to do the same with other teams outside the squad like marketing, legal, UX and customer operations.

Leadership and Impact

Provide strategic product leadership and vision for TalkTalk’s mobile apps

Provide strategic product leadership and vision for a portfolio of consumer telecoms products and services

Experience of storytelling and compelling product narratives to influence stakeholders 

Drive cross-functional collaboration and alignment across multiple teams and stakeholders

Significant impact on the company's revenue, customer satisfaction, and market position

Decision making 

Value prioritisation

Functional Knowledge and Expertise

Deep understanding of the telecoms industry, market dynamics, competitive landscape, and emerging technologies

Expertise in product management methodologiesincluding product discovery, backlog management, and delivery processes

Proficient in data analysis and leveraging customer insights to inform product decisions

Strong knowledge of product strategy, and prioritisation techniques

Deep understanding of mobile applications

Cognitive and Analytical Skills

Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions

Skilled in interpreting and synthesising data from various sources to uncover insights and trends

Ability to balance strategic thinking with tactical execution and attention to detail

Interpersonal Skills

Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams

Collaborative and team-oriented, with the ability to build strong relationships and foster a positive team culture

Skilled in facilitating workshops, presentations, and decision-making processes

Deliverables and Accountability

Develop and execute product strategies that align with business objectives and customer needs

Lead the product discovery process, including customer research, ideation, and validation

Manage and prioritize the product backlog, ensuring alignment with business priorities and customer value

Oversee the successful delivery of products and features, ensuring quality, timeliness, and customer satisfaction

Continuously monitor and optimise product performance, leveraging data and customer feedback

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

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