Hub Allocator

Job summary

Come and join our friendly and supportive team based in our Wymondham Hub in South Norfolk.

We have an opportunity for a Hub Admin Allocator to support our Community Nursing teams across South Place with daily patient visit allocation.

The role requires good IT, problem solving and organisational skills and excellent attention to detail.

Main duties of the job

To allocate patient appointments for the Community Nursing and Therapy teams.

To receive and process referrals and data into the service, using patient database, distributing information to other services / agencies as necessary.

To maintain good customer care when communicating with the public and health / social care professionals.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

Main Duties & Responsibilities

To receive and process telephone calls from referrers into services, using appropriate proformas and processes and to appropriately handle any queries regarding the services To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits To demonstrate good customer care and communication skills when communicating with the public and health / social care professionals To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary. Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members. Filing and storage of patient notes in accordance with policies and procedures. To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team. To be aware of the Trust and department lone worker policy and ensure it is implemented appropriately. To receive and record messages for members of the teams. To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff. To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person. To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints. To be committed to working within a changing environment, responding positively to new demands and changes and willing to be flexible to the changing needs of the service. To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses. To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP). To demonstrate an awareness of clinical governance and risk management and apply to work situation. To work on a rotating shift pattern over a seven-day period. The hub is open all year round including Bank Holidays between the hours of 0800 and 1800. Person Specification

Qualifications

Essential

oGCSE or equivalent English and Maths, Grades A-C oNVQ 3 Business Administration or equivalent experience.

Desirable

oRSA II or equivalent Typing Qualification

Experience

Essential

oOffice experience in private or health sector oProfessional contact with the general public oCustomer services experience

Desirable

oPrevious NHS experience

Skills

Essential

oIT and Microsoft office literate oProblem solving skills oGood organisational skills oExcellent attention to detail

Desirable

oSystmOne literate

Communication

Essential

oExcellent verbal and written communication skills oAbility to work effectively as part of a diverse multi-disciplinary team

Personal Attributes / Behaviours

Essential

oEnthusiastic and motivated oTeam player oAble to work on own initiative Committed to providing the best possible service to patients

Other

Essential

oAble to make own travel arrangements to other sites Able to work shift patterns and weekends

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