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Technical Support Specialist
3 months ago
We are Porsche. We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.
In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created. We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.
Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference. When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics. We are aiming to establish the benchmark in an industry in which the bar is set very high.
Job Purpose:The aim is to provide technical support as required by the business for current and legacy products, services and diagnostic systems and assisting the management of the product quality landscape in the PCGB market.
Core Specific Responsibilities:- Provision of technical guidance and support to the Porsche Centre network and to internal stakeholders as required.
- Create and distribute content using the most appropriate medium (e.g. videos, presentations, how-to guides, etc.), to inform and upskill the business with appropriate levels of information for the target audience.
- Develop a detailed understanding of technology within current and upcoming products, services and diagnostic systems.
- Provide relevant information to the Porsche Centre network regarding problems and solutions in order to manage incoming enquiry volume and ensure efficient repair for the customer.
- Identify problems with multiple occurrences and signal this to the Lead Technical Support Specialist where relevant.
- Undertake relevant training to ensure accurate support can be provided for upcoming products, services and diagnostic systems.
- Deliver assigned projects within agreed timeframes to appropriate standards that enhance product quality, customer experience, network performance and/or the support offering of the Service Quality department.
- Escalation of cases to Lead Technical Support Specialist with relevant information and documentation when certain criteria are met.
Requirements
Core Accountabilities:
- To understand and assist in the delivery of business strategy and objectives
- Deliver an agreed level of service to the internal and external customer, business partners and external suppliers in line with the company values
- Take ownership for personal development needs in anticipation of business requirements, including the conducting of training in order to deliver appropriate levels of support in electronics, mechanical systems, high voltage systems, digital technology etc.
- Contribute fully within the team, ensuring that the right environment is maintained
- Ensure the appropriate level of management control and system exploitation is applied to all relevant systems
- Adhere to company policies and procedures at all times
The above list of Core Specific Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements. The job holder is required to sign their acceptance of the job profile.
Benefits
We are looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Cars Great Britain for what promises to be an incredible journey as we respect our history and embrace our future. In return you will receive a highly competitive salary, 10% annual bonus scheme, optional VWG vehicle at preferential leasing rate, private medical insurance, defined contribution pension scheme, 27 days holiday per year and other attractive benefits.
This is a full time role but we offer agile working policies and the ability to work flexibly. Naturally, a full driving licence is required.
Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant.
