Primary Care Network Operational Manager

Job summary

We are seeking an enthusiastic Primary Care Network (PCN) Operational Manager to join ourestablished team and be a part of a PCN that really makes a difference.

Supporting the PCN Clinical Director, PCN Deputy Manager, PCN Strategic Manager, Practice Managers and the wider practice teams, you will oversee the management of the PCN team,manage the operational performance of PCN requirements and support PCNprojects.

Main duties of the job

The following are the coreresponsibilities of the PCN Operational Manager.

Recruitment, retention and linemanagement of all ARRS staff.

Development of training includingspecific and mandatory training for the ARRS team.

Provide HR support to the PCN staffincluding appraisals and any personal development plans.

Operational Management of the PCN includingensuring the DES, IIF and CAIP are met.

Undertake a lead role for the PCN GDPR compliance.

Provide monthly PCN performance data for arange of PCN activities.

Be the first port of call for all practicesfor PCN matters.

Attend operational meetings on behalf of thePCN.

About us

Abbey Health Primary Care Network believes in excellent care at the heartof the community. It comprises of 2 practices, The Maltings Surgery in StAlbans, and Summerfield Health Centre in London Colney. Our vision is to forgea strong relationship between our multidisciplinary teams and the widercommunity to optimise the health and well-being of the population.

The Maltings Surgery is located in the centre of the city of St Albans witha growing population of approximately 19,000 patients. It is a progressivepractice whose ethos focuses around three aims: staff and patient wellbeing,managing our workload safely and practice sustainability. We encourage personal development and aculture of support including mentoring and supervision. Our values areimportant to us and are embedded in everything we do for both our staff and ourpatients. Four pillars underpin our values: teamwork, respect, quality andcommunity.

Summerfield Health Centre is located in London Colney, one of the biggestvillages in Britain with a population of nearly 10,000 residents. London Colneyhas a lively and cosmopolitan community. Summerfield Health Centre has recentlymoved into a new, fit for purpose, health centre that creates a hub ofcommunity services. The surgery pledge that we promise to listen, to respondand treat our patients equally and with respect by providing an accessibleprofessional service.

Job description

Job responsibilities

We are seeking an enthusiastic PCN Operational Manager to join ourestablished team and be a part of a PCN that really makes a difference.

Supporting the PCN Clinical Director, PCN Deputy Clinical Director, PCN Strategic Manager, Practice Managers and the wider practice teams, you will oversee the management of the PCN team,manage the operational performance of PCN requirements and support PCNprojects.

The following are the coreresponsibilities of the PCN Operational Manager.

There may be on occasion, arequirement to carry out other tasks; this will be dependent upon factors suchas workload and staffing levels.

The PCNOperational Manager is primarily responsible for:

Recruitment, retention and linemanagement of all ARRS staff.

Development of training includingspecific and mandatory training for the ARRS team.

Provide HR support to the PCN staffincluding appraisals and any personal development plans.

Operational Management of the PCN includingensuring the DES, IIF and CAIP are met.

Undertake a lead role for the PCN GDPR compliance.

Provide monthly PCN performance data for arange of PCN activities.

Be the first port of call for all practicesfor PCN matters.

Attend operational meetings on behalf of thePCN.

In addition tothe primary responsibilities, the PCN manager may be requested to:

Work inpartnership with other local health and care organisations within the area onjoint initiatives and service improvement projects

Act as the primary point of contactfor NHS(E), ICB, community services and other external stakeholders

Be involved in appropriate and agreed initiatives

Be involved in appropriate and agreedconstituent practices improvement projects

All staff of the AbbeyHealth PCN conform to the following:

Confidentiality

The post holder must maintain the confidentiality and security ofinformation about patients, staff and the business of the PCN and bothpartnerships in accordance with the Data Protection Act 2018 and Caldicottprinciples.

Health & safety

The post-holder will support and implement on the full range ofpromotion and management of their own and others health, safety and securityas defined in the practice Health & Safety policy, the practice Health& Safety manual, and the practice Infection Control policy and publishedprocedures.

This will include (but will not be limited to):

Using personal security systems within theworkplace according to Practice / PCN guidelines.

Identifying the risks involved in work activitiesand undertaking such activities in a way that manages those risks across thebusiness.

Making effective use of training to updateknowledge and skills and initiate and manage the training of others.

Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards, andinitiation of remedial / corrective action where needed.

Keeping own work areas generally clean, identifyingissues and hazards / risks in relation to other work areas within the business,and assuming responsibility in the maintenance of general standards ofcleanliness across the business in consultation (where appropriate) with othersite facility managers

Undertaking periodic infection control training(minimum annually).

Demonstrate due regard for safeguarding andpromoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to include:

Acting in a way that recognises the importance ofpeoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefsof patients, carers and colleagues

Behaving in a manner that is welcoming to and ofthe individual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

Personal/Professional development

The post-holder will:

Assess own performance and take accountability forown actions, either directly or under supervision.

Effectively manage own time, workload andresources.

Participate in any training/development implementedby the PCN as part of this employment, including:

Participation in an annualindividual performance review, including taking responsibility for maintaininga record of own personal and/or professional development

Taking responsibility for owndevelopment, learning and performance and demonstrating skill and activities toothers who are undertaking similar work

Training may need to be undertakenoutside of normal practice hours, and off site.

Person Specification

Skills

Essential

Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment EMIS / Systmone / Vision user skills Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff

Personal Qualities

Essential

Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Qualifications

Essential

Educated to degree level in healthcare or business Good standard of education with excellent literacy and numeracy skills

Desirable

Leadership and / or Management Qualification

Experience

Essential

Experience of working with the general public Experience of working in a health care setting Experience of managing large multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development NHS / Primary Care General Practice experience

Desirable

Relevant health and safety experience Experience of chairing meetings, producing agendas and minutes

Other Requirements

Essential

Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times Full UK driving licence

---