Endoscopy porter

Job overview

The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Barnet Children’s Integrated Therapy (BCIT) Service. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the BCIT Service. The post holder will facilitate good communication between the service, service users and other professionals. The post holder will provide a flexible administrative support service as required by workload demands and agree priorities in liaison with the Admin Manager

Main duties of the job

·The post holder must have good data input and general keyboard/word processing skills.

· Responsible for processing requests for information (telephone/written and internal/external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such calls.

·The post holder must have a flexible and responsive approach to the varying demands of the post.

·To work in an efficient, effective and timely manner and be adaptable to change.

·To follow agreed protocols and policies seeking advice where appropriate.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

To manage and prioritise workload daily and deal with the competing demands of the Barnet CIT team.

The post holder will be expected to carry out other duties commensurate with the grade as directed.

Signpost team members, children and parents/carers to relevant services, ensuring information is updated regularly.

Person specification

Education / Qualification

Essential criteria

Minimum of 5 GCSE’s or equivalent including English and Mathematics

Desirable criteria

A-Level/B-Tec or equivalent experience

Skills & Ability

Essential criteria

Multi-tasking and able to work in a sometimes pressurized environment The ability to prioritise tasks effectively Experience in dealing with customer complaints and customer care

Knowledge & Experience

Essential criteria

Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications Experience of using a full range of IT/patient administration systems (Rio, System one) EMIS Knowledge of confidentiality and data protection principles

Desirable criteria

One year’s experience working in a similar role in a hospital/ community health care setting Knowledge of healthcare administrative systems and processes

Personal Qualities

Essential criteria

Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work Able to deal very sensitively and non-confrontationally with colleagues, patient and relatives

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures. Ensure you are familiar and comply with local protocols and systems for information sharing. Know the appropriate contact numbers and required reporting lines. Participate in required training and supervision. Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

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