Financial Crime and Fraud Operations Manager

2 months ago

London, United Kingdom Investec Full time

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.


This role is accountable for the first line operational team's performance, focused on fraud controls and financial crime activities supporting primarily retail clients holding Savings and Transactional Banking products with the Bank. A good knowledge of the UK Payments systems is also a pre-requisite, and an understanding of how to deliver an excellent client experience whilst considering risk is essential.
This role also has line management responsibility for cards specialist within the banking operations team. 

What will I be doing?

• Support Head of Banking Operations in delivering key Banking Operations initiatives and objectives.
• Capability Lead responsible for 1st line Financial Crime and Fraud Operations teams based within South Africa, ensuring they are operating effectively and always delivering a 1st class service.
• Partner with other teams across the bank to deliver enhancements to processes and client experience, ensuring they adhere to Investec policies and procedures.
• Work closely with 2nd line Financial Crime and Fraud teams to ensure their rules minimise the impact on clients and remain within Operations capacity.
• Responsible for ensuring processes and procedures are within the banks risk appetite, working closely with 1st and 2nd line operations risk teams in identifying and closing gaps.
• Enhance QA processes to appropriately monitor Banking Operations fraud and fin crime activities
• Setting of team OKR's and KPI's 
• Incident Management in partnership with Vendor Management team on any Incidents impacting Banking Operations services or processes
• Stay updated on the latest financial crime & fraud trends and typologies
• Provide mentorship and guidance to SA based team leaders
• Provide business approval for fraud or fin crime system rule changes that impact Operations and overseeing associated change management 
• Represent Operations at various internal Forums
• Support operations deep dives into complaints and errors driving appropriate changes and enhancements to process and procedures.
• Maintain own industry and regulatory knowledge to be able to provide expert knowledge and guidance to teams and act as SME for the wider business.
• Represent Operations at project and new product meetings to ensure our needs are appropriately represented and captured. 

What core skills and knowledge are we looking for?

• Industry & Regulatory Knowledge as applicable to role 
• Financial Crime, Fraud operations experience within a banking environment 
• Understanding of industry APP rules 
• Strong client service ethos
• Previous people leadership experience 
• Familiar with key fraud/financial crime industry systems such as Actimize or SafeWatch
• Previous experience of leading a 1st line fraud or financial crime team within a Banking environment 
• In depth Knowledge of UK Retail Banking activities, products and processes
• Strong understanding of financial crime & fraud rules (card & non card payments) and their impact on client experience
• Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures and their implications
• Be able to identify any relevant business risks and either close or escalate them accordingly
• Knowledge of the banking environment in the UK
• Strong communication skills including relationship management skills
• Experience dealing directly with clients and maintaining client relationships, within a service environment

Any other ‘softer' attributes that are considered essential for the role?

• A passionate and energetic client experience mind-set
• Ability to work under pressure and to tight time frames
• Self-motivated with an ability to work individually and as part of a team
• Excellent listening skills
• Ability to influence across all levels and locations
• Ability to build and maintain sound relationships with all internal and external stakeholders
• Willingness to travel
• To always act with integrity and embrace the philosophy of treating our customers fairly

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme 

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

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