Cafe Experience Manager

2 weeks ago

Thatcham, United Kingdom Berks, Bucks and Oxon Wildlife Trust Full time

We are looking for a Café Experience Manager to help nature recover by supporting the running of our visitor centre cafe, fostering an excellent experience and engaging our visitors with nature.

The Nature Discovery Centre is a thriving nature reserve which offers a great day out for all the family.

The café sits within our visitor centre and offers welcome refreshment to the broad range of visitors to the site.

JOB PURPOSE

The management of the busy café.

To help us deliver our home made and local offering including, homemade cakes.

To uphold excellent food hygiene, health, and safety standards; to line manage the cafe team.

Working alongside the Visitor Operations Manager it will promote income generation for the centre.

REPORTING LINE

This post reports directly to the Visitor Operations Manager

STAFF MANAGEMENT

This role line manages the Café Shift Leaders & Café Assistants, and a small number of zero hours workers during peak periods.

BUDGETARY TASKS

This post assists the Visitor Operations Manager with the preparation of the café budget and ensuring the café is meeting its budgetary targets.

KEY TASKS

· Effectively directing and overseeing the operation of our busy café

· Ensuring all food safety and hygiene standards are compliant with current legislation

· Providing appropriate training to the café team on systems, processes, and recipes, to ensure standards are maintained

· Keeping up to date documentation, ensuring its available to all cafe employees

· Being a role model for good communication within the team

· Promoting team working

· Accountability for the smooth running of the café during daily operations and events

· Creating an amazing guest experience

· Assisting the Visitor Operations Manager in managing cost effectiveness of the café and maximising profit.

As Line Manager of the Café Shift Leaders & Café Assistants

· Ensuring all staff have current food hygiene qualifications and are applying their knowledge appropriately through our checks and procedures

· Regularly auditing our food hygiene documentation

· Organising and maintaining the café staff rota to ensure adequate cover

· Conducting regular café team meetings, 1:1 check ins and development reviews

· Authorising all types of leave and confirming return-to-work processes after periods of absence

· The recruitment and induction of new team members

General Café Duties

· Promoting good customer service

· Working 1 in every 2 weekends, and the occasional bank holiday

· Any other duties as delegated by the line manager or Director

· Contributing to cake making

PERSON SPECIFICATION

· Level 2 Food Hygiene qualification with ability to attain Level 3 Food Hygiene*

· Experience of working in a busy customer focused environment

· A welcoming approach in dealing with the public and colleagues

· Proficient IT user (MS Word, Outlook, Excel)

· Excellent organisational skills, ability to work under pressure

· Able to show the BBOWT behaviours of Connect; Grow; Lead by Example; Positivity; and Conscious Inclusion

*The Café Experience Manager will need to pass Food Hygiene Level 3 training within six weeks of starting in post.

They will also complete First Aid and Defibrillator training within six months.

A failure to pass these tests is likely to mean that the employment will be terminated.

MEASUREMENTS OF SUCCESS

· Maintain a hygiene rating of Level 5

· Low wastage and good stock management

· Increased levels of income generation

· Visitor satisfaction surveys

· A positive and efficient Café Team

  • Cafe Operations Manager

    2 weeks ago

    Thatcham, West Berkshire, United Kingdom Berks, Bucks and Oxon Wildlife Trust Full time

    We are seeking a highly skilled Cafe Experience Manager to join our team at the Berks, Bucks and Oxon Wildlife Trust. The successful candidate will be responsible for managing the day-to-day operations of our visitor centre cafe, ensuring a high-quality experience for our visitors.The Cafe Experience Manager will be responsible for:Managing the cafe team,...

  • Customer Service Representative

    5 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.Our Front of House TeamWe are looking for enthusiastic and flexible individuals to join our Front of House team for temporary work...

  • Front of House Staff Member

    4 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.Our Front of House TeamWe are looking for enthusiastic and flexible individuals to join our Front of House team for temporary work...

  • Front of House Staff Member

    5 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.Our Front of House TeamWe are looking for enthusiastic and flexible individuals to join our Front of House team for temporary work...

  • Customer Service Representative

    4 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.Our Front of House TeamWe are looking for enthusiastic and flexible individuals to join our Front of House team for temporary work...

  • Hospitality Staff

    3 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.The RoleWe are seeking a Casual Porter to join our team for temporary work assignments and flexible shifts. As a Casual Porter, you...

  • Hospitality Staff

    5 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkWe are a leading provider of hospitality and event staff across London and the Home Counties. Our company prides itself on its great team and on taking care of and getting to know the people who work for us.The RoleWe are seeking a Casual Porter to join our team for temporary work assignments and flexible shifts. As a Casual Porter, you...

  • Temporary Porter

    4 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkAppetite4Work is a leading provider of hospitality and event staff across London and the Home Counties. We offer great work opportunities for individuals looking for flexible and fun work.Job SummaryWe are seeking a Casual Porter to join our team. As a Casual Porter, you will be responsible for providing support in various environments,...

  • Temporary Porter

    5 days ago

    Thatcham, West Berkshire, United Kingdom Appetite4Work Full time

    About Appetite4WorkAppetite4Work is a leading provider of hospitality and event staff across London and the Home Counties. We offer great work opportunities for individuals looking for flexible and fun work.Job SummaryWe are seeking a Casual Porter to join our team. As a Casual Porter, you will be responsible for providing support in various environments,...

  • Casual Front of House Staff

    3 months ago

    Thatcham, United Kingdom Appetite4Work Full time

    Appetite4Work is the sibling company of Appetite4Recruitment and the leading provider of Hospitality and Event Staff across London and the Home Counties. We offer great work for Chefs, students and anyone else looking for fun, flexible work. We pride ourselves on our great team and on taking care of and getting to know the people who work for us. Join us...

  • Casual Porter

    3 months ago

    Thatcham, United Kingdom Appetite4Work Full time

    Appetite4Work is the sibling company of Appetite4Recruitment and the leading provider of Hospitality and Event Staff across London and the Home Counties. We offer great work for Chefs, students and anyone else looking for fun, flexible work. We pride ourselves on our great team and on taking care of and getting to know the people who work for us. Join us...

  • Accounts Manager

    3 months ago

    Thatcham, United Kingdom Leisure Solutions Full time

    ACCOUNTS MANAGER - CONSTRUCTION SECTOR - NEAR NEWBURY - CIRCA £32,000 PER ANNUM - PERMANENT POSITIONCarlton Young are a division of the EL8 Network, specialising in the recruitment of Accountancy & Finance professionals. The amalgamation of a highly experience recruiter and a chartered tax accountant, we have the skills and technical knowledge to identify...

  • Assistant Manager

    4 days ago

    Thatcham, United Kingdom Cherryred Full time

    Job Title: Assistant ManagerAbout Us: Cherryred is a well-established and expanding group in the UK, known for its high-end gastro pubs.Job Summary: We are seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading a team of staff, managing daily operations, and...

  • Assistant Manager

    3 days ago

    Thatcham, United Kingdom Cherryred Full time

    Job Title: Assistant ManagerAbout Us: Cherryred is a well-established and expanding group in the UK, known for its high-end gastro pubs.Job Summary: We are seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading a team of staff, managing daily operations, and...

  • Project Manager

    4 weeks ago

    Thatcham, United Kingdom Gi Group Full time

    Senior Project Manager Salary: between £30 K - £65 K DOE Location: Thatcham, Berkshire Day shifts, 40 hours a week Permanent role Summary: Our client is a metal fabrication and construction business specialising in high-quality manufacture and contract installations across the construction industry. We are looking for a Senior Project...

  • Site Manager

    3 weeks ago

    Thatcham, United Kingdom Oakmont Solutions Ltd Full time

    Site Manager Covering the Berkshire Region. Responsibilities include travelling to multiple sites, snagging work, quality control, organising the labour team. Our clients are a Main Contractor specialising in the regeneration and refurbishment of social housing estates and properties. Excellent salary and progression on offer. EXPERIENCE OF SOCIAL...

  • Site Manager

    2 weeks ago

    Thatcham, United Kingdom Oakmont Solutions Ltd Full time

    Site ManagerCovering the Berkshire Region.Responsibilities include travelling to multiple sites, snagging work, quality control, organising the labour team.Our clients are a Main Contractor specialising in the regeneration and refurbishment of social housing estates and properties.Excellent salary and progression on offer.EXPERIENCE OF SOCIAL HOUSING PLANNED...

  • Transport Manager

    1 week ago

    Thatcham, United Kingdom Harrods Full time

    TVDC Transport Manager We are seeking a Transport Manager to join our state of the art distribution centre, where you will be responsible for the effective and efficient management of the TVDC Transport Department Operation, ensuring full and clear compliance in line with the Goods Vehicle Operator Licence and the DVSA Earned Recognition Scheme, as well as...

  • Bid Manager

    3 days ago

    Thatcham, United Kingdom Randstad Construction & Property Full time

    We are recruiting a Bid Manager to join a specialist contractor based near Newbury. They have exceeded all their targets and budgets for 2024 and have secured pipelines of work for 2024/25 and due to the volume of opportunities are looking to increase their preconstruction team. They target single stage, negotiated and framework opportunities and are...

  • Senior Project Manager

    5 days ago

    Thatcham, West Berkshire, United Kingdom Externiture Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Manager to join our team at Externiture Limited. As a key member of our operations team, you will be responsible for overseeing multiple contracts and projects, ensuring timely and within-budget delivery.Key ResponsibilitiesProject Management: Plan, schedule, and coordinate...