Team Leader- Multi Crime

4 weeks ago

Gloucestershire, United Kingdom Victim Support Full time

Team Leader- Multi Crime

We have an exciting opportunity to join us as a Multi-Crime Team Leader at Victim Support Gloucestershire, working 37.5 hours a week.

Do you want to make a difference every day?

Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Gloucestershire Office location Eastgate House, 121-131 Eastgate Street, GL1 1PX Full time/Part time Full time Hours per week 37.5 Work schedule Monday-Friday 9am-5pm with flexibility required to work outside of these hours to cover business needs, office-based with travel expected throughout Gloucestershire Basic Salary £29,580 per annum Allowances Travel expenses Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 30/08/2024 Ref No 5750

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances & maternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at the Victim Support office in Gloucester (Eastgate House) with travel expected throughout Gloucestershire.

As the Multi-Crime Team Leader you will:

Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of services

You will need:

An understanding of the Criminal justice system and the impact of crime on victims and witnesses An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals. 

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