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We are looking for an enthusiastic,
dependable Room Division Manager to join our luxury hotel brand. The Roseate
Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of
the iconic Bath, a city favoured for its heritage and cultural tourism. 



The hotel encompasses two converted
Victorian houses which have had a characterful legacy.  It exudes a
feeling of serenity in and around its grounds and offers wholehearted
assistance to its guests who either seek informative excursions around the city
or are simply in the mood for a nonchalant weekend getaway in the most
beautiful city of Bath.



The ideal candidate must be a very
responsible individual, with great attention to detail and possess the right
attitude. 



Key Responsibilities:




  • Supervise and lead the front of house and
    housekeeping teams.
  • Ensure all staff are well-trained, motivated,
    and adhering to hotel policies and procedures.
  • Ensure exceptional guest service standards are
    maintained.
  • Handle guest complaints and issues promptly
    and efficiently.
  • Oversee VIP guest arrivals and departures.
  • Develop and implement standard operating
    procedures (SOPs) for the department.
  • Prepare and manage the housekeeping budget.
  • Monitor expenses and implement cost control
    measures.
  • Ensure rooms and public areas meet the hotel's
    cleanliness and maintenance standards.
  • Conduct daily inspections of guest rooms and
    public areas.
  • Maintain effective communication with other
    departments to ensure a seamless guest experience.
  • Oversee the use of property management systems
    (PMS) and other relevant software.
  • Stay updated on new technologies that could
    enhance guest services and operational efficiency.


Qualifications:




  • Minimum of 2 years of experience in hotel
    management,
  • Strong leadership and management skills.
  • Excellent communication and interpersonal
    skills.
  • Proficiency in property management software
    (e.g., Opera, Fidelio).
  • Strong problem-solving and decision-making
    abilities.
  • Ability to work under pressure and handle multiple
    tasks simultaneously.


Package benefits: 




  • Meals on duty 
  • Provision and laundry of uniform 
  • Employee recognition awards 
  • Performance review and personal development
    plan 
  • Internal transfer and promotion
    opportunities 
  • Support in the development of your
    career 
  • Preferential room rates within the hotel group
    for yourself and family & friends


You must be eligible to live and work
in the UK to apply for this position and be in possession of a current work
visa. In line with the requirements set by the Asylum and Immigration Act 1996,
all applicants must be eligible to live and work in the UK. Documented evidence
of the eligibility will be required from candidates as part of the recruitment
process.