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Welcome & Service Assistant / Cynorthwyydd Croeso a Gwasanaeth
4 months ago
Summary
Fel Cynorthwyydd Croeso a Gwasanaeth, eich rôl chi yw sicrhau bod pob cwsmer yn cael croeso rhagorol.
Yn y swydd hon, byddwch yn croesawu ymwelwyr i’n pedwar maes parcio arfordirol ym Mhorthor, Porthdinllaen, Llanbedrog ac Aberdaron, ac yn ein canolfan ymwelwyr, Porth y Swnt.
Mae hon yn rôl cyfnod penodol hyd at 15 Medi 2024, a bydd disgwyl ichi weithio o 10am i 4pm, hyd at 5 diwrnod yr wythnos.
Os ydych yn berson cyfeillgar a siaradus, sydd wrth eich bodd gyda’r awyr agored, rydym yn awyddus iawn i glywed gennych chi.
Byddwn yn cyfweld ymgeiswyr llwyddiannus yr wythnos yn dechrau 17/06/2024.
Noder, mae’r gallu i gyfathrebu'n rhugl yn Gymraeg a Saesneg yn hanfodol ar gyfer y rôl hon.
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
In this job, you will be welcoming visitors to our four coastal car parks at Porthor, Porthdinllaen, Llanbedrog and Aberdaron and our visitor centre, Porth y Swnt
This is a fixed-term role up until to 15 September 2024, where you will be expected to work from 10am to 4pm, up to 5 days a week.
If you’re a friendly and chatty person who loves the outdoors, we’d love to hear from you.
We will be interviewing successful applicants the week beginning 17/06/2024.
Please note that the ability to converse fluently in Welsh and English is essential for this role.
What it's like to work here
Mae Pen Llŷn yn dir hynafol, sy'n gyfoeth o ddiwylliant a hanes. O draethau eiconig, i bentrefi pysgota pictiwrésg, mae ymwelwyr wedi mwynhau arfordir swynol Llŷn ers canrifoedd, ac wedi gwerthfawrogi ei harddwch syfrdanol, bywyd gwyllt cyfoethog a threftadaeth ddiddorol.
Mae ein pedwar maes parcio’n hybiau pwysig sy’n cynnig pwynt mynediad i ymwelwyr allu mwynhau diwrnod ar y traeth, cerdded Llwybr Arfordir Cymru ac archwilio’r ardal ehangach.
Mae ein canolfan ymwelwyr, Porth y Swnt yn lle i archwilio, dysgu, myfyrio a mwynhau cipolwg ar hanfod Pen Llŷn, yn ogystal â chael syniadau ar gyfer gweithgareddau, teithiau cerdded, atyniadau, a phethau i'w gwneud ar y penrhyn.
The Llŷn Peninsula is an ancient land, rich in culture and history. From iconic beaches to picture perfect fishing villages, the idyllic coastline of Llŷn has been enjoyed by generations of visitors who appreciate its breath-taking beauty, rich wildlife and fascinating heritage.
Our four car parks are important hubs that serve as an access point from which visitors can enjoy a day on the beach, access the Wales Coast Path and explore the wider area.
Our visitor centre, Porth y Swnt is a place to explore, learn, reflect and enjoy a glimpse of what Llŷn is all about as well as get ideas for activities, walks, attractions, and things to do on the peninsula.
What you'll be doing
Fel elusen gadwraeth fwyaf Ewrop, rydym yn gweithio’n galed i godi arian fel ein bod yn gallu parhau i ofalu am dreftadaeth ein hymddiriedolaeth.
Mae ymwelwyr yn rhan allweddol o’n gwaith. Fel Cynorthwyydd Croeso a Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso cynnes ac addysgiadol, gan eu paratoi am brofiad arbennig am weddill y diwrnod.
Byddwch yn cymryd yr amser i wrando ar anghenion ein hymwelwyr, a'u deall, a mynd gam ymhellach i ragori ar eu disgwyliadau. Hoffem ichi ddatblygu dealltwriaeth ragorol o’r ardal, a meithrin y gallu i hyrwyddo ein gwaith a ffyrdd o’ncefnogi ni. Yn ogystal â hynny, byddwch yn sicrhau safonau uchel o gyflwyniad ar draws ein safleoedd, yn ymgymryd â’r gwaith o godi sbwriel a glanhau toiledau.
Byddwch yn gyfforddus yn gweithio ar y rhan fwyaf o benwythnosau a gwyliau banc.
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do. As the Welcome and Service Assistant it’s your role to ensure that the welcome our visitors receive is warm and informative, setting them up for an amazing experience for the rest of their day. You’ll take the time to listen to and understand our visitors’ needs and go the extra mile to exceed their expectations. We’d like you to develop an outstanding knowledge of the area and be able to promote the work that we do and ways to support us. In addition, you’ll ensure high standards of presentation across our sites, carrying out litter picking and toilet cleaning.
You will be comfortable regularly working weekends and bank holidays.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude unigolyn sy’n canolbwyntio ar y cwsmer sydd â dealltwriaeth o bwysigrwydd gwasanaeth gwych yn gallu gweithio mewn tîm yn ogystal ag ar eich menter eich hun unigolyn hynod drefnus ac yn meddu ar agwedd hyblyg unigolyn sy'n barod i ddysgu sgiliau newydd agwedd gadarnhaol
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun gofal plant di-dreth Cynllun benthyciad blaendal rhent Benthyciad tocyn tymor Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol. Oriau gweithio hyblyg lle bynnag y bo'n bosibl Rhaglen cynorthwyo cyflogai Parcio am ddim yn y rhan fwyaf o leoliadau Cyngor ariannol annibynnol