Learning Delivery Specialist

4 weeks ago

Glasgow, United Kingdom Clear Business Full time

An exciting opportunity has arisen at Clear Business for a talented Learning Delivery Specialist to join our award winning L&D team for 12 months FTC, to cover maternity leave. 

The Learning Delivery Specialist role is responsible for delivering first-class learning interventions that will maximise learner experience and drive colleague engagement.

The main responsibility of this role is to deliver induction content and provide support for new starters throughout their induction journey. This will predominately be within a Sales environment and therefore a key outcome of this role is to set colleagues up for success to make sales. The Learning Delivery Specialist will form great working relationships with their learners, business area leads and the wider people team, ensuring that everyone is connected to our new starters, throughout their journey with us.

In addition, the Learning Delivery Specialist will be required to deliver additional learning interventions for existing colleagues, which could include, but is not limited to; refresher, upskill and generic soft skill sessions.

The aim of this role is to improve journey to competency, enabling individuals to grow within their roles to achieve their full potential and carry out duties to the best of their abilities.

The Learning Delivery Specialist will facilitate a range of blended curriculums across all business areas and whenever possible will aim to bring colleagues together, to learn in a classroom facilitated environment. They will strive to continuously improve our learning offering through analysis of the learner experience (levels 1 – 3 of the Kirkpatrick Evaluation model).

This role will require travel to deliver training at other sites when required.

What we want you to do

  • Deliver high quality learning interventions to both new and existing colleagues ensuring we maximise colleague engagement and motivation to excel in their role.

  • Responsible for the management of learning cohorts and class sizes (up to 15 for classroom facilitated sessions and up to 30 for virtually facilitated sessions). Ensuring learning is accessible but can also be adapted for the learners with additional requirements. The Learning Delivery Specialist will need to manage the delegates pace of learning within cohorts to ensure all learners have equal grasp of the learning outcomes and provide additional support where needed. 

  • There may be a requirement for the Learning Delivery Specialist to manage challenging behaviours appropriately and escalate where necessary.

  • Evaluate learning to ensure that the learning outcomes have been met. Through data analysis they should identify whether there is improvement to delivery style, content or learners requiring additional support. 

  • As part of continued professional development, a Learning Delivery Specialist will work with the Career Services Manager to ensure at least 1 observation is carried out per quarter and that any actions received are implemented.

  • Assess learning effectiveness to ensure knowledge, skills and behaviours are being transferred by colleagues in their roles.

  • Evaluate learner knowledge and understanding against all learning outcomes and assessment criteria. Provide access to additional learning and support to fill any identified gaps.

  • Evaluate learner skills to ensure the key outcomes of learning has been met and colleagues are meeting their required KPIs.

  • Become an expert on all learning content delivered throughout the curriculum and make recommendations for revision and updating based on learner interaction and evaluation data.

  • Stay connected to the new processes in the business to enhance colleague development by activity spending time in departments.

  • Evaluate & feedback when current content doesn’t reflect business changes and is inaccurate.

  • Support with curriculum refresh and ensure content remains up to date and relevant.

  • Stay connected to the wider people team colleagues and agenda. 

  • Constantly refine communication skills at all levels with sensitivity in dealing with learner and team issues.

What success in the role looks like

  • Drive an increase in our overall colleague engagement score.

  • Drive a decrease of 0-3 months attrition in department areas.

  • Drive an increase in learners achieving their required KPIs

  • Ensure you receive a score of 95% from learning evaluation feedback.

What you need to have already done to be right for this role

  • A successful track record of developing people either in a learning or manager role

  • A previous experience in working within a sales environment

  • Experience in delivering interventions that has proven to develop people

  • Experience in evaluating learning

  • Experience in working with and engaging a diverse variety of individuals.

The personal capabilities needed to excel in this role

  • I.T. literate, knowledge of the effective use of Microsoft (Word, Excel PowerPoint), essential.

  • Confident to present to a groups and individuals.

  • Ability to deliver and identify that learning outcomes have been achieved.

  • Ability to deliver effective feedback that drives engagement and overall capability.

  • Strong communication skills

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

  • Pension contributions and life assurance coverage.
  • Generous discounts at numerous high street and online retailers.
  • 25 days of annual leave, increasing to 28 days based on tenure.
  • Enjoy your birthday off every year.
  • Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
  • Cycle to work and travel loans for people wanting a greener commute.
  • Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

  • Hybrid working model: the choice to work remotely for three days.
  • Engage in charity fundraising and volunteering activities as part of our giving back initiative.
  • Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
  • Full time/Permanent contract of 37.5 hours per week.
  • No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

#LI-KT1


 

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