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Assistant Manager

3 months ago


Harlow, United Kingdom Tenpin Ltd Full time
Assistant Manager - Harlow

Are you dynamic, enthusiastic, and driven? Join us as an Assistant Manager to keep things running smoothly and fun, deliver awesome customer service, and help our business thriveWe have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?We love to entertain-it's in our DNA Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The RoleAs an Assistant Manager at Tenpin, you will ensure our customers have a fantastic experience. You will be driven, passionate, and able to create a fun environment for both customers and the team. You will be:
  • Managing daily operations and fostering a customer service-focused culture.
  • Leading by example, ensuring effective team collaboration and support.
  • Acting as Deputy Manager when needed and pursuing development to grow into that role.
  • Helping achieve budgets, targets, and KPIs across various departments.
  • Ensuring adherence to all policies, procedures, controls, and compliance.

Skills You NeedAt least 1 year of management experience, ideally in leisure, hospitality, or retail industry
  • Passionate about exceptional customer service
  • Experienced in leading and developing large teams
  • Determined, enthusiastic, and patient
  • Ambitious and eager to progress
Our Fantastic Benefits
  • Industry-leading bonus scheme
  • 33 days holiday (including Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family & friends
  • Free Food (when working 6+ hours)
  • Medicash
  • Employee Assistance Programme
  • Free counselling
  • Life assurance (4x annual salary)
  • Birthday off
  • Long Service Awards
Career DevelopmentLooking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next?Ready to grow your career with us? Click apply and complete our quick 2-minute application.