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Receptionist

3 months ago

Cheltenham, United Kingdom Queens Hotel Full time

One of the first purpose-built hotels in Europe, Queens Hotel was built on the site of the original Sherborne Spa, and became used as suitable accommodation for the nobility and royalty who visited Cheltenham to restore, renew and revive.

Our team’s combined experience enables us to provide the very best customer service in a luxury setting where guests can soak up our history and take time out to explore the quaint villages and abundant countryside of the Cotswolds.

Our People



We are now on our journey to becoming the local employer of
choice, through living our values, Care, Discreet and Community.



The Sutton Hotel Collection is a family-owned group, thus by
extension, our people are our family.  We
recognise how much our people invest in us, in turn, we offer exceptional
learning opportunities, as well as best in class benefits for our team.



Our Benefits



We want to share the Sutton Hotel Collection’s values of generosity,
kindness and contribute towards the happier lives of you, our people.   Here are some of the benefits you will
receive, when you join us:



-         
Free Hotel
Breaks - From the
first day of service, you can benefit from two free breaks of one/two days in
any Sutton Hotel Collection hotel, in a 12-month period.



 



-         
Leisure
Passes - We
encourage you to enjoy your time off work and will contribute £150 towards a
membership at a leisure centre or with associations such as the National Trust.



 



-         
Enhanced
Maternity and Paternity Leave (26 weeks at
90% for expectant mothers, four weeks leave at 90% for fathers)



 



-         
Institute of
Hospitality - We will
pay for your membership, creating avenues for learning, coaching and mentoring.



 



-         
Learning and
Development - An
extensive range of training opportunities are available to facilitate your
personal development.



 



-         
Health
Assured - A
confidential service offering CBT therapy, up-to-date information, support and
advice on a broad range of subjects.



 



 



-         
Subsidised
Learning Courses - We
encourage your learning and development so would like to contribute to courses
you would like us to explore.



 



We also
provide you with all the basic benefits such as free nutritious and tasty meals
on duty, complimentary on-site parking, bespoke uniforms, regular on and
off-site social events and celebrations and cycle to work scheme. 



Our
Opportunity



  Working as a member of the team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure and immaculate personal presentation as well a professional and warm personality are all part of the overall picture. 




At the Sutton Hotel Collection, we are an inclusive, natural,
generous, ethical and diverse group of people, we celebrate human relationships
and kinship.  We enable our people, to
make the place.