Leisure Receptionist

Building a sustainable tomorrow 

BAM FM is currently looking for a part-time receptionist to join the FM team in Crawley. Reporting directly to the Leisure Manager, you will play a key role in the day to day management of the leisure business.

Available Shift Pattern:
•   25 hours a week, over 7 days (including weekends)
Pay: £11.79 per Hour, Overtime available 

We offer a competitive salary/hourly rate along with a family friendly benefits package. 
This includes matched pension contributions, long service awards, training and development, a subsidised gym membership, parental leave and maternity/paternity leave, cycle to work scheme, up to 12 months sabbatical and 25 days holidays.

•    Greeting customers and visitors in a friendly and helpful manner, in person or by phone, monitoring and controlling entry to the centre.
•    Delivering a smooth, efficient and professional experience to all guests.
•    Ensuring the membership administration is completed and running the monthly direct debit payment run via the leisure management software system.
•    Ensuring correct bills and payments are made and oversee daily banking controls.
•    Maximizing sales opportunities at all times.
•    Establishing and maintaining good relationships with the general public, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.
•    Ensuring customer information such as leaflets, timetables, promotional fliers etc. are maintained in sufficient quantities and presentable condition.
•    Selling leisure activities pro-actively to customers, both new and existing.
•    Attending meetings as and when required.
•    Acting as cover relief in other areas of the Leisure Centres operation – where appropriately qualified to do so.
•    Complying with general responsibilities as set out in the corporate Health and Safety policy.
•    Carrying out all duties whilst adhering to the company’s policy on customer care.
•    Adhering to the company’s policy on equal opportunities at all times.
•    Completing such documentation as may be necessary including timesheets, Health and Safety/Accident Reports.
•    Ensuring the customer is treated correctly the first time, every time.
•    Attending to all customer queries and enquiries in a caring and helpful manner and with commitment to dealing with the issue in a positive way.
•    The post holder is expected to carry out, in addition to the already mentioned duties, any other duties reasonably expected with the general level of the post.

•    Demonstrable experience of working within a similar role with administration 
•    Good time management skills and able to commit and work to deadlines
•    Excellent communication skills and be able to communicate at all levels with customers and internal departments alike

A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary, we support further personal growth and development.

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.