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Revenue Operations Analyst

3 months ago

London, United Kingdom MyTutor Full time

MyTutor is the UK’s leading online platform for one-to-one learning, and we’re building a future where access to high-quality learning is stress-free for those who can afford it, and funded for those who can’t. 

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of over 10,000 tutors work online with students from all walks of life and have already delivered over a million lessons. We’re proud of the fact that over 1,300 schools have chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5 (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

MyTutor seeks a mission-driven Revenue Operations Analyst to help us understand market dynamics and develop revenue insights, so we can deliver on our growth targets and impact 1 million learners. The right candidate will have a passion for education and numbers, and appreciate the importance of understanding the data and the market context to drive the right commercial outcomes. 

The role offers a unique opportunity to work across both our B2B and B2C businesses, each with a long list of growth opportunities. You’ll be able to dive into millions of data points to identify performance and behaviour drivers, playing a key role in how we shape our GTM strategy and focus. 

Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This post is subject to a basic DBS check as this role will have access to children’s data.

The Day to Day

  • Build, manage and automate reporting of KPIs so different teams and stakeholders can track performance daily and proactively manage any changes 
  • Use SQL, Excel/Google Sheets and other tools to analyse data from different sources and identify drivers of commercial performance
  • Complement internal data with external market research to provide a holistic view of the market opportunities and GTM strategy 
  • Partner with Sales, Marketing, and other revenue teams to understand the processes that underpin the data, and identify any potential analysis challenges
  • Present findings to different stakeholders in the business, in a way that drives decision-making and revenue outcomes 
  • Prepare analysis material to support regular business planning and forecasting exercises, including pricing reviews and new product launches

What’s in it for you?

  • Our Revenue team is going through the next phase of growth - this is an exciting time to join and learn about the education market as we launch new products, sell to new audiences and get to impact 1 millions learners 
  • Work with and learn from a world-class team in Marketing, Sales, Product and Customer Operations
  • Opportunity to work for a brand with real social purpose and quality of product: over 1,300 schools trust MyTutor as their education platform
  • Shape our commercial roadmap by becoming the all-things-revenue specialist in the team

Requirements

Who will you be?

  • You are able to work from our London office at least 2+ days per week
  • You have 1-3 years of experience as a business, commercial or revenue analyst role in a tech company
  • You love data, and you understand it comes in different shapes and dataset sizes You are as comfortable writing SQL queries for one-off analysis as you are building Google sheets forecasting models 
  • You have excellent attention to detail and can identify inaccuracies in the data, so you are presenting conclusions that will drive the right outcomes 
  • You can translate unstructured commercial questions into defined analysis problems and clearly present your conclusions to stakeholders with different needs in the business 
  • You have a strong awareness of GTM strategy and revenue operations, and can establish the link between the market context and the numbers
  • You are familiar with data querying and visualisation tools, as well as CRM reporting (Salesforce, Hubspot)
  • You have excellent interpersonal skills and experience capturing analysis requirements from different stakeholders in the business
  • You ideally have Edtech and/or SaaS and/or marketplace experience, but it’s not a dealbreaker

Benefits

Perks & Benefits

  • A salary of £35,000 to £40,000 p.a. depending on experience
  • Hybrid working, with 2+ days a week spent from our London office (Brick Lane)
  • 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
  • Flexible working arrangements possible, around MyTutor’s core hours
  • Workplace pension & salary exchange scheme
  • Health & Wellbeing benefit options, plus cycle, tech and gym schemes
  • Enhanced parent policies and workplace nursery scheme
  • A personal L&D budget of up to £350, pro-rated for part-time employees
  • Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
  • Regular team events & socials

Interview process

  1. A screening call with a member of the Talent team to discuss your relevant experience to the role and give you further information on MyTutor and the role itself.
  2. 1st Interview Stage: A virtual competency & skills based interview with the Head of Revenue Operations and a Data Analyst
  3. 2nd Interview: An in-person Case Study/Task Presentation with our Head of Revenue Operations and another member of the hiring team.
  4. Final Interview: ‘Culture & Values Add: A virtual discussion with a MyTutor employee outside of the hiring team where they will ask you a series of questions based on our Behaviours & Values. During this round, we’re not looking for a ‘culture fit’ but focused on where you can add to our existing values and what your own values might add to the culture and work of the team.