Central Demand Authority

7 days ago

Newbury, United Kingdom Vodafone Full time

Location: Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What you’ll do

As Central Demand Authority you will support the Demand, Transformation and Change Manager to ensure all Network Development demand and change is managed effectively through robust governance frameworks. You will work with the Demand Management Community to assure demand is tracked, managed and reported to meet/exceed SLAs.

 

You will support the administration of both the Networks Development UK (NDUK) demand and change process, as well as manage acceptance, assessment and decision communication.  You will manage the pipeline of Demand with Demand Managers to exercise the process within SLA and assure compliance and effectiveness end to end.  You will manage the Change process by exercising the standards and controls within SLA and assure compliance and effectiveness end to end. You will produce demand and change reporting, demonstrating patterns, trends, risks, issues, and opportunities. You will manage the Demand system (PEGA) and SharePoint repository for audit and transparency ensuring access to auditable and accurate information. You will promote all areas to work in a common structure.  You will monitor adherence to process with NDUK, promoting and sponsoring through all activities.  You will support annual Network Evolution Planning (NEP).

Who you are
 

You will have a demonstrated ability to successfully control and manage demand and change processes.  You will be competent in administering project and programme delivery disciplines, You will be analytical with the ability to think quickly to identify trends, risks and areas of improvement.  You will have strong presentation and communication skills to translate data into useful information for decision making. You will have the ability to influence and show resolve under pressure from internal stakeholders, and effectively challenge and question practices.  You will have a strong capability to define, implement and maintain reporting standards across a range of stakeholders, focusing on SLA’s and criteria to assure our strategic goals and commitments. 

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