Senior Hospitality Assistant

3 months ago

Bristol, United Kingdom St Monica Trust Full time

Hours: 8 hours per week. Saturday and Sunday 2pm-6pm

Hourly rate: £12.43 per hour

Job purpose


The Senior Hospitality Assistants work closely with the Chef (Care Home) to prepare and cook the food for residents in our care homes.

Key Results

  • Responsible for the day-to-day provision of food and drinks service across allocated care home, tailored to meet the needs and preferences of our residents. Both cooking and preparing light snacks onsite and finishing and serving food prepared by our suppliers.
  • Works alongside the Chef to ensure quality, timings, consistency, and compliance in relation to modified diets and care/nutrition/hydration needs. Heats up food that is prepared externally. Assists by making sandwiches, garnishes and sauces. Some basic cooking of omelettes, paninis etc.
  • Deputises for the Chef including cooking the evening meal and breakfast in the care homes.
  • Supports the Resident Support Assistants with plating and presentation of food for the care home residents.
  • Day-to-day compliance checks in relation to temperature checks/controls regarding quality and presentation, labelling food, allergens etc.
  • Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
  • Assists with stock management, rotation and ordering.
  • Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day. Removes food waste.

Skills and Experience

Communication

  • Advocate culture of communication and information sharing between team members.
  • May involve others in resolving and discussing mutual problems.
  • Written responses presented in range of formats.
  • Exchanges and clarifies technical or complex info for diverse audience.

Thinking Style

  • Analyses facts and available information to resolve varied and non-routine problems.
  • Plans and organises a range of interlinked activities and tasks.
  • May modify processes for best outcomes.
  • Confident with data and report writing/business case.
  • Aware of wider issues.
  • Uses experience to identify most appropriate actions.
  • Pre-empts issues and trouble shoots.

Well- being Values

  • Demonstrate interest, care and attention.
  • Create a positive impression.
  • Reliable, dependable and professional.
  • Collaborate with residents - tailoring service to meet individual needs.
  • Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
  • Understand the needs of older people and people with dementia (including willingness and motivation to learn).

  • Aware of cultural and individual differences in all interactions and service areas.

Working with others

  • Role models integrity.
  • Flexible style, stepping in to support team members when required, including on other sites.
  • Liaises with other teams/departments and external partners/contacts as service area expert.
  • Encourages engagement and flexibility within team.

Other Skills and Qualifications

Essential

  • Food hygiene qualification level 2
  • Good standard of general education/GCSE maths and English
  • Experience working in a care home environment
  • Experience working in a catering environment
  • Knowledge and experience of good food hygiene practices
  • Knowledge of health and safety principles

Desirable

  • Diploma (or NVQ) level 2 Catering/Food Service or equivalent
  • Experience supervising a team

Additional Information

  • Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
  • This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

  • This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

The role

As a Senior Resident Support Assistant, you will be managing the team to prepare and serve food and drinks for residents and cleaning our residents' rooms and communal areas. This job is very engaging, practical and busy. The purpose of the Senior Resident Support Assistant is to continually improve our residents' experience. Experience of managing a team in a customer service role is essential.

Training and development

If you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.

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