Care Coordinator

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Riverside Full time

Job Title:  Care Coordinator

Contract Type: Permanent

Salary:  £30,249.77 per annum

Working Hours: Full time 37.5 hours per week

Working Pattern: Monday to Sunday - Five days a week

Location: Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Care Coordinator

You will support the Senior Care Co-ordinator in leading the care aspect of service delivery in this exciting new service, driving high-quality care, hospitality and support in an exceptional environment. You will be involved for all aspects of care provision including; recruitment, development and deployment of the care team, and managing the referral process from marketing, assessments to customer moving and settling in. 

You will work with customers, family and friends and Adult Social Care officers to develop personalised care plans which go beyond meeting customers basic physical care needs and achieving their aspirations, ensuring the care team deliver outstanding personalised care and support for residents; and ensure CQC, ARCO and relevant legislation and performance standards are exceeded.

About you

We are looking for someone with

Good level of IT skills and literacy Knowledge and experience of CQC standards and CQC Compliance  Experience and knowledge of effective staffing and budget management  Experience of staff management, development and retention in a care and support setting Experience of Extra Care referral processes from initial enquiry to move-in and settle-in.  Be highly organised and able to work to conflicting and challenging deadline

Why Riverside?

 At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension  28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:  

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Promote and market Season’s senior living products to partners including the private and shared ownership market
• Effectively manage the administrative systems and procedures relating to the daily running of the service including; deploying staff, staff rosters, medication and financial administration etc.
• Ensure ARCO and CQC compliance
• Ensure the Season brand values are adhered to; overseeing the aesthetics of the internal and exterior building, staff appearance and providing a high level of customer service
• Directly line-manage the care staff, monitoring staff development through supervisions, appraisals and training to assist them in delivering a high quality service
• Hold regular meetings with the care team to ensure all appropriate information is shared to promote good working practice and a team that is fully engaged in service delivery
• Oversee the referral process including assessments, move-in and settle-in of older people into the scheme
• Ensure care assessments, care and risk planning meets best practice and customers aspirations
• Create, manage and monitor customer care plans ensuring staff rotas meet residents’ needs and aspirations

• Build positive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a seamless service
• Liaise with internal partners, such as HR, Development, Housing and Facilities
• Deliver quality assurance; including performing regular audits and liaison with the Associate Head of CQC compliance
• Actively encourage the use of the communal facilities for activities involving older people in the local community in consultation with residents
• Provide the Senior Care Co-ordinator with informed and objective advice and recommendations regarding issues relating to the care offer, cost, quality and delivery
• Promote Season and the scheme by organising open days, working with the local community to develop social integration and promoting the communal facilities within the scheme
• Ability to work 5 days over a 7 day week and some occasional night shifts

• Recruitment and staff development
• Care management and staff deployment
• Health and Safety compliance
• Meeting targets related to budget, quality of care and staffing
• Working with local managers on referrals and assessments
• Ensuring the scheme’s housing, facilities and care offer meets Season’s service and quality standards

• Ensure that responsibilities for Health &Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with Riverside policies and procures including the standing orders and financial

Person specification

Knowledge, Skills and Experience 

Essential

• Good level of IT skills and literacy
• Knowledge and experience of CQC standards and CQC Compliance
• Experience and knowledge of effective staffing and budget management
• Experience of staff management, development and retention in a care and support setting
• Experience of Extra Care referral processes from initial enquiry to move-in and settle-in
• Be highly organised and able to work to conflicting and challenging deadlines
• Ability to influence and lead staff
• Ability to set and deliver objectives
• Ability to make clear and reasoned decisions with comprehensive recommendations
• Excellent planning, communication and stakeholder management skills

 Desirable

• Dip 5 or equivalent in Social Care management or a willingness to undertake this course
• Knowledge and experience of hospitality
• Knowledge of ARCO
• Experience of setting up new and complex senior living schemes
• Knowledge in older people’s finance such as benefits, personal budgets and self-payment

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