Customer Operations Associate, UK

3 weeks ago

London, United Kingdom Open Full time

Open is an Australian-founded insurtech on a mission to deliver the best insurance experiences for the world. 

Now we’ve expanded into the UK, and we’re looking for a Customer Operations Associate to join our founding UK team.

You’ll be at the forefront of delivering on our mission, driving exceptional experiences for our 30,000 existing UK customers and helping us to scale our customer operations as we look to this next chapter of growth.

About Open

At Open, we bring together data, technology and brilliant people to support our mission of delivering the best insurance experiences for the world. 

We started with Australia where we’re supporting over 100k customers and now we’re growing rapidly in the UK where we have 30k customers today.  

We power the embedded insurance programs for major brands like Bupa, Polestar, and Telstra (Australia’s largest telco) and their customers, across consumer insurance products like personal property, travel and, in Australia, also car and home buildings insurance.

We’re backed by leading investors, including LocalGlobe UK , AirTree Ventures, Movac, and Hollard Insurance, and we’ve won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100.

And we’re a Certified B-Corp, too

Come and join our global team of 150+ and help us to deliver the best insurance experiences for the world.

What You’ll Do

As a Customer Operations Associate, you’ll be at the forefront of delivering excellent experiences for customers, reporting  directly to our Chief Commercial & Insurance Officer in the UK.

Your role will be varied and may change over time as you (and we) grow, but initially you’ll be involved in things like:

  • leading our small UK Customer Support team and helping to develop and scale the team as we grow;
  • being the go-to person for handling challenging or complex customer support cases;
  • getting hand-on on the tools to optimise how we’re using processes and technology in customer operations to drive better and faster outcomes for customers; and
  • championing our company value of  ‘No Excuses’, working closely with other teams around the business to make sure that we’re continuously driving improvements for customers.

At Open, we firmly believe your career is what you make it and we are big supporters of helping people to grow into new roles as we grow. 

Across our global team, other Customer Operations Associates have grown into leadership roles in our Customer Operations teams, while others have flexed their skills in new teams like Digital Product & Platform.

Let’s see where this role takes you

Requirements

To succeed, you’ll need these capabilities:

  • Passion for delivering the best experiences for customers: You care deeply about delivering the best experiences for customers, and blending the best of technology and great people to deliver it.
  • Curiosity and drive: You’re excited to learn new things and challenge yourself. You love thinking about how things can be better, and are ready to roll your sleeves up to make things happen.
  • Experience in customer support in insurance or financial services: You have at least 2 years experience supporting customers in a consumer-facing business, ideally in insurance or financial services. Plus, you're confident in navigating complex and challenging conversations with customers, and helping others to do the same.
  • Trusted Pair of Hands: You’re a trusted pair of hands, with a good attention to detail, strong organisational skill and the ability to use good judgement and critical thinking to navigate new challenges.
  • ✍️ Communication Effectiveness: You have the ability to communicate clearly and effectively with customers and other internal and external stakeholders, whether in writing or verbally.
  • Analytical skills: You feel confident using data to bring insights that help to identify problems and opportunities, and prioritise and deliver on improvements.

Benefits

It’s an exciting time to join our team and be part of a tech company that is solving some of the most exciting problems in insurance. We provide our team with:

  • Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
  • High levels of autonomy and trust so you can do your best work
  • Growth opportunities internally - as you grow, your role can too
  • Flexible working - In our UK team, we’re in the office 3 days a week to get the most out of collaborating together, but we are about impact, not time at your desk
  • Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you


At Open, we’re open and this means that we celebrate diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate.

Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

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