Accommodation Services Casual Staff

1 month ago

Liverpool, United Kingdom Local Solutions Full time

POSITION: Accommodation Services Casual Staff

LOCATION: Liverpool

HOURS: Casual hours

SALARY: £12 per hour

Main purpose of the role:

Ensuring the delivery of a high-quality housing and support service that provides accommodation to 16-21 year olds.

Core responsibilities of the role will be:

  • Provide a pro-active trauma informed, person centred & strength-based intervention service through individual safety planning and personal support.

  • Focus and prioritise service users who face additional barriers to accessing support and engaging in safety & support planning.

  • Deliver best practice housing and support service, appropriate to clients needs.

  • Attend regular one to one supervision meetings and team meetings.

  • Delivering clearly defined outcome targets for service users, ensuring quality assessments are consistently maintained to the highest level.

  • Implementing policies and procedures to ensure effective service delivery.

  • Promoting the highest levels of service user consultation, communication, and partnership in all aspects of service delivery.

  • Ensuring that the development of and access to education, training and employment opportunities are central to the service.

  • Ensure that key performance indicators (e.g. voids, arrears and quality standards) are met within the upper quartile for the sector.

  • Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.

  • Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.

  • Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.

  • Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of service users ensuring the service is accessible to all.

  • Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.

Participation in multi-agency operational partnerships

  • Work to ensure the role is central to multi-agency work and responses to homelessness in your area.

  • Develop and maintain links with other agencies.

  • Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.

  • Work in partnership with statutory and voluntary agencies to tackle the issue of homelessness.

  • Represent the service at local and national events; deliver training and presentations as required.

  • Influence and develop responses to improve services to service users ensuring that the experiences of service users and other agencies inform this process.

Other Duties

  • To deliver additional provision/group-based work with sourced funding.

  • Ensure compliance with all legal, regulatory and contractual requirements including Data protection, confidentiality, child protection and adult safeguarding.

  • Ensure there is robust engagement and involvement of service users re service improvements.

General Skills and Experience

  • Relevant experience and/or qualifications in housing support.

  • Experience and knowledge of providing support to people with multiple and complex needs.

  • Knowledge and practical experience of using IT

  • Good communication skills

  • Resilient and robust with a positive outlook

  • Ability to adapt to changing circumstances

  • Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation

  • Flexible working patterns

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