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Volvo Service Advisor
4 months ago
Job Introduction
We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Excellent basic salary of up to £28,000 plus benefits with a bonus OTE of £37,000.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.About you
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer
25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events
