Restaurant Group Sales Manager

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Brother Marcus - London Full time

 



Job Title: Group Reservations Manager 



Position Type: Full-Time 



Location: Spitalfields Market 



Job Overview:



We are seeking an enthusiastic and detail-oriented
individual to join our team as a Restaurant Reservations/Booking Manager. The
primary focus of this role is to efficiently manage all bookings via email and
phone, drive additional bookings through local business and office
partnerships, and oversee the optimization of our booking system. The successful
candidate will also be eligible for a performance-based bonus scheme.



 Key Responsibilities:




1. Booking Management:



   - Handle all
incoming reservations via phone, email, and online platforms.



   - Maintain an
organized and up-to-date reservation system.



   - Confirm, modify,
or cancel reservations as needed.




2. Business Development:



   - Establish and
nurture relationships with local businesses and offices to generate additional
bookings.



   - Collaborate with
marketing teams to create promotions or special events to attract more
reservations.



   - Actively seek
opportunities to increase corporate bookings and group reservations.



 



3. Booking Optimization:



   - Analyse
reservation data to identify trends, peak times, and opportunities for
optimization.



   - Implement
strategies to maximize seating capacity during peak hours.



   - Work with the
kitchen and floor staff to ensure efficient use of resources based on
reservation patterns.



 



4. Customer Service:



   - Provide excellent
customer service during the reservation process.



   - Address customer
inquiries, special requests, and concerns related to reservations.



   - Ensure a positive
and seamless experience for guests from reservation to dining.



 



5. Staff Coordination:



   - Collaborate with
restaurant staff, including host/hostess teams, servers, and kitchen staff, to
manage reservations effectively.



   - Communicate
special requests and guest preferences to the appropriate teams.



 



6. Reporting and Analysis:



   - Generate reports
on reservation trends, covers, and revenue.



   - Provide insights
and recommendations for improvement based on data analysis.



 



7. Event Support:



   - Assist in
planning and coordinating large events, ensuring seamless execution and guest
satisfaction.



   - Be available for
evening and weekend work to handle event-related reservations.



 



8. Budget and Revenue Management:



    - Contribute to
the development of revenue targets and assist in meeting financial goals &
helping the marketing team achieve marketing budgets.



 



9. Communication:



    - Maintain open
communication with other departments, such as marketing, operations, and
finance, to align reservation strategies with overall business objectives.



 



 Flexible Schedule:



   - Work standard
Monday-Friday 9 am to 5 pm shifts.



   - Be available for
evening and weekend work to assist with large events and peak periods.



 



Qualifications:



- Proven experience in a reservations or booking management
role within the hospitality industry.



- Excellent communication and interpersonal skills.



- Strong organizational and multitasking abilities.



- Familiarity with Sevenrooms or Opentable booking system.



- Ability to work independently and collaboratively in a
fast-paced environment.



- Business development and sales experience is a plus.



 



Salary:



£36,500 in Year 1



£38,500 in Year 2



 



Bonus Scheme: Eligible for a bonus based on 'per
covers/bookings,' estimated to be around 15% of the annual salary.



Company Benefits: Company laptop, phone, health
insurance provided and 100% comped meals at all restaurants (work purposes
only, feedback on experience is required).



  



If you are a motivated and customer-focused professional
with experience in reservations or booking management, and you thrive in a
dynamic environment, we encourage you to apply. Join our team and contribute to
the success of our restaurant by ensuring a seamless booking experience for our
guests and driving business growth through strategic partnerships..



 



 

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