Account Handler

7 months ago

Maidstone, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. 

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Haven Knox-Johnston are on the hunt for a customer service advisor to do the administration of clients’ insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments, obtaining quotations, closing sales, cross-sales.

Looking for a role in insurance and don’t know how to get your foot in the door, this could be a great step in for you.

You’ll need to be comfortable speaking to people on the phone as there is a high level of calls coming through to the team on a daily basis.

Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 2 days per week. (during training you will be required in the office full time)

Overview:

Prioritise and handle all work promptly and accurately.

Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

Produce accurate and professional documentation at all times.

Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.

Refer all queries that fall outside own experience, knowledge and authority to senior staff.

Re-marketing exercises.

Issuing renewal documentation.

Dealing with client payments in line with Howden procedures.

Data input.

Participating in meetings as and when required.

Knowledge:

A minimum of 12 months customer service experience is required for this role.

A minimum of 12 months administration experience is required for this role.

Skills:

Good level of technical insurance skills, to be assessed by regular in-house testing.

Good negotiation and broking skills.

Accuracy and attention to detail.

Ability to process work quickly and efficiently.

Ability to prioritise work and meet deadlines.

Good literacy and numeracy.

Qualifications:

5 GCSE A*-C including Maths and English.

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model 
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. 

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. 

Diversity & Inclusion


At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent

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