Senior Consultant

Role Purpose

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

Ideagen DevonWay is seeking a highly motivated Senior Service Delivery Consultant to provide guidance to our customers based on product knowledge in order to expedite their time to value of Ideagen DevonWay products. You will assist the strategic teview of customer processes, documentation, and requirements in order to consult and guide customers to achieve the greatest success from their utilization of Ideagen DevonWay products. You will employ the use of industry knowledge and experience to collaboratively work with customers in order to meet their regulatory and statutory requirements. 

#LI-REMOTE

Responsibilities

Build effective and successful relationships with clients and working with them as a trusted partner Support guide and advise clients on how to configure Ideagen software, providing training as required, and delivering complex solutions for customization of both products and systems Deliver scope of service delivery projects, maximizing the benefits of Ideagen products and services whilst minimizing clients time to value Deliver high quality services to Ideagen DevonWay customers, either remote or onsite as determined on a case-by-case basis in order to meet the specific requirements of the customer Provide configuration, training and support to Ideagen DevonWay customers Be a product expert for one of Ideagen DevonWay's flagship products, as well as at least one other product within the Ideagen DevonWay portfolio Participate in multiple projects from conception to completion Provide statistical and written business intelligence to the Ideagen DevonWay customer success department to assist in the continual improvement of our products and services Support Ideagen DevonWay sales and marketing teams by providing professional advice, attending conferences, or assisting with software demonstrations

Skills and Experience

Bachelor's degree in a relevant field (., Business, Engineering, or Computer Science). Practiced and comfortable having difficult conversations with internal and external parties. Ability to demonstrate professionalism and diplomacy when interacting with external and internal customers. Excellent communication, time-management, negotiation, organizational, and problem-solving skills. Have Project Experience related to an industry of focus for Ideagen DevonWay focus including but not limited to:
Energy, Oil & Gas, Nuclear, Biotechnology & Pharmaceuticals, Engineering & Construction, Government & National Labs, Manufacturing, or Aviation

Behaviors

Adventurous - Drive, Planning & Execution Ambitious - Flexibility & Resilience, Savvy Thinking Community - Collaboration, Communication
 

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