Quality Manager

2 weeks ago

London, United Kingdom South West London Integrated Care Board Full time

Job summary

The post holder is a key member of the quality team whose overarching role is to work with the Deputy Director of Quality and Director of Quality, to provide strategic support to commissioned services including primary care, in order to improve and maintain quality within commissioned services. They will lead the development, implementation and delivery of agreed ICS priorities and requirements in terms of clinical quality and patient safety.

The post holder will be responsible for the development and implementation of the Clinical Quality work programme in relation to quality assurance of commissioned services by the Clinical Commissioning Group (ICS).

The role will embed a patient / clinical focus in all parts of the Clinical Quality work programme to ensure that outcomes of clinical governance systems and processes have optimum impact on the patient experience and on quality improvement across all service delivery areas of the ICS.

The post holder will contribute to an effective clinical quality focus and involvement culture within commissioned services by leading on the development, monitoring and maintenance of effective patient safety through focused governance systems, supporting policy and strategy within performance monitoring of commissioned services.

Main duties of the job

Lead and develop quality assurance and monitoring programmes in conjunction with commissioning leads within the ICSs, SWL Alliance of ICSs and NHS England as appropriate. Lead and/or participate in quality visits to NHS Providers and independent contractors as required, including hospitals, nursing and care homes, and where appropriate in partnership with other commissioners and/or with external regulators. Work with commissioning colleagues in the development of relevant local, national and regional performance and key quality indicators for all Providers including the development and review of quality measures during procurement processes and monitoring once a contract has been awarded.

About us

NHS South West London Integrated Care Board works with partners from across the South West London Integrated Care System (ICS) to develop plans to meet the health needs of the population and secure the provision of health services, and is directly accountable for NHS spend and performance in South West London.

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health of people who live and work in their area. Each ICS consists of two statutory elements:

an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

NHS South West London Integrated Care Board as part of South West London Integrated Care System, is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

Job description

Job responsibilities

Please see the job description and person specification

Lead and develop quality assurance and monitoring programmes in conjunction with commissioning leads within the ICSs, SWL Alliance of ICSs and NHS England as appropriate.

Lead and/or participate in quality visits to NHS Providers and independent contractors as required, including hospitals, nursing and care homes, and where appropriate in partnership with other commissioners and/or with external regulators.

Work with commissioning colleagues in the development of relevant local, national and regional performance and key quality indicators for all Providers including the development and review of quality measures during procurement processes and monitoring once a contract has been awarded.

Work proactively on the management and ongoing review of clinical risks and/or incidents ensuring that lessons are learned and shared following investigation and root cause analysis

Lead the coordination and management of serious incidents, linking with NRLS and working in conjunction with NEL CSU quality, safety and performance colleagues, to ensure a consistent and resilient process to identify risks and hold providers to account for remedial actions.

As senior work stream lead working internally and externally to deliver work programmes / projects, initiatives, ICS strategies and agreed objectives to time and in a cost effective way.

Take lead responsibility for quality performance management of a portfolio of Providers and will need to analyse and interpret both quantitative and qualitative data in order to arrive at judgments on performance and the scale and scope of any necessary improvement action.

Lead the development of quality metrics for inclusion in identified Provider contracts to ensure that all quality requirements are fully met and that improvements in quality can be demonstrated by all Providers.

In conjunction with the Deputy Director of Quality, develop a comprehensive and cohesive annual work plan for quality in line with the strategic direction of the team.

Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with the ICSs and SWL Alliance priorities.

The post holder will lead specific service reviews or project work which has a link to clinical quality/patient safety as requested, and in addition to a portfolio of providers, they will also take responsibility for a number of ICS-wide quality functions. Includes but not limited to:

- Overall management of SIs working closely with NEL CS

- - Management of GP Alert system/s (currently Amber Alerts and Make a Difference)

- - Management and oversight of the National Reporting & Learning System (NRLS)

- Oversight of Quality in Care Homes

- - Oversight of Quality in Smaller ICS directly contracted services

Person Specification

Education / Qualifications

Essential

Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area; Post-graduate degree in relevant subject Evidence of continued professional development First level RN/ or Registered Health Care Professional and member of relevant professional body

Knowledge and Experience

Essential

Demonstrated experience of co- ordinating projects in complex and challenging environments; Significant experience of successfully operating in a politically sensitive environment Experience of managing risks and reporting; Experience of drafting briefing papers and correspondence for a senior audience; Experience of monitoring budgets and business planning processes; Demonstrated experience in a Healthcare environment Experience of setting up and implementing internal processes and procedures.

Skills and Abilities

Essential

Ability to analyse very complex issues where material is conflicting and drawn from multiple sources; Numerate and able to understand complex financial issues combined with deep analytical skills; Intermediate/advanced Keyboard skill - intermediate/advance ability to use Microsoft Office package Comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required; Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly;

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