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Adviser

5 months ago

Epsom, United Kingdom University for the Creative Arts Full time

Adviser

Gateway & User Experience - Gateway Services

Applications are invited for an enthusiastic and imaginative Gateway Adviser to work in our busy and vibrant Library & Student Services dept which provides support for students and staff on the Epsom campus.

 The post provides first line help for students and staff in gaining access to a range of specialist support services including Advice and Finance, Disability & SpLD and Research and Academic Skills as well as locating and using the library resources, facilities, equipment and technology.

 You should have experience of working in a customer facing environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills and excellent customer service skills are essential. You should also be a competent and confident IT user. Knowledge of online information would be an advantage.

 We are looking for someone who will take ownership of enquiries and respond effectively under pressure, who demonstrates initiative and flexibility and liaises effectively with staff, students and colleagues. Equally important are the ability to innovate and collaborate as part of a team, use initiative, demonstrate flexibility and display attention to detail. Being prepared to use new skills and undertake staff development as appropriate, especially in the area of new technology are essential.

Hours of work are:

Monday-Friday

8.45-17.00

Or

09.00-17.15

 At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

 Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

 Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

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