Technical Support Engineer

3 days ago

Gosport, United Kingdom Standard Aero Full time

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organisation to help ensure flight and product efficiency.

To provide engineering support to the designated area of responsibility to ensure continued efficient operation of the workshop processes.
To meet a high standard of engineering support to customers.

Responsibilities:

Prepare detailed work instructions for repair of gas turbine engines, components or accessories to ensure compliance with approved maintenance data and customer requirements; Create work packages within the organisation’s MRO ERP system; To effectively resolve technical problems beyond the scope of the product unit operations group and liaise with manufacturers where appropriate; Perform engine and accessory test performance analysis and troubleshooting; Provides interpretation and clarification of overhaul data; produces material review board, temporary overhaul data requirement, unit build standards, and engineering bill of materials documentation to support operational repair and overhaul processes; Review airworthiness directives, service bulletins and manual changes to incorporate amendments into production; Review warranty claims and advise management on the disposition of assigned items; Provide written or verbal technical advice for customers; produce reports relating to product serviceability, repair summaries, warranty, and failure analysis or product configuration; Provide technical support during the implementation of new processes; specify tools and test equipment required and assist in training on the overhaul and test methods; Advise on repair and improvement schemes together with feasibility studies; Maintain technical concurrence of maintenance documentation and records; Support the implementation of authorised repair or improvement schemes; Maintain the parts master data in conjunction with Illustrated Parts Catalogue within the organisation’s MRO ERP system; Support logistics in maintaining configuration management whilst components are being repaired or exchanged; Carries out special projects as assigned; Carries out other duties as assigned; To ensure that all non-conforming products and processes are identified and that corrective action is taken in line with Quality standards and timetables; To participate and contribute with all appropriate improvement processes, including Associate Involvement, Improving Quality and Continuous Improvement; Ensuring that continuation training is up to date and that packs are read and signed for; Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals

Authorities:

Issue of work instructions dependent upon product type. Part Master of items within MRO Work with Customer Service Representative, Planning and Procurement to manage inputs and deliveries within timescale and to standard; Works with relevant support area Managers to help control repair loop and spares.

Education and Training:  

Degree or similar level of education in an aerospace or gas turbine discipline; (e) Experience in an aerospace or manufacturing environment with gas turbine experience; (e) Awareness and implication of the regulations and regulatory requirements of the aerospace industry; (e) Strong planning, organisational, analytical, decision making, oral and written communication skills; (d) Ability to provide advice as a subject matter expert and provide technical report writing. (d)

Technical Requirements:  

Ability to read, understand and interpret engineering drawings, manuals and technical instructions; (e) Working knowledge of precision measuring instruments; (e) Working knowledge of gas turbine engine and/or accessory theory and performance analysis; (e) Knowledge of engine and component build standards, temporary overhaul data revision and original equipment manufacturing manuals; (d)

Benefits that make life better:

206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays 4% employer match pension scheme YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more Bonus opportunities Generous paid sick leave Life assurance cover Salary sacrifice cycle to work scheme Onsite gym at both the Fleetlands and Almondbank sites Electric Vehicle Scheme Seasonal flu jabs administered on site each year by Bupa Learning and training opportunities

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