Trainee EUC Incident/Request Engineer

4 weeks ago

Bristol, United Kingdom SCC Full time

Contract Type

: Permanent

Salary Package: £,   plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: Rota shifts between am - pm   Monday – Friday.  We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs Interview Process:  -stage process

Why SCC?

An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose:

The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer’s IT users, meeting service level agreements and customer expectations.

Key responsibilities: •Incident and request ownership and management
•Second Line support for software and hardware fault resolution
•Installation, moves and addition services in relation to IT equipment on customer sites
•Contribute to activities of all onsite SCC teams as required
•Software installation and remediation
•Analysis of IT tickets, prioritising accordingly
•Follow local asset management policies and procedures
•Planning and direction of own activities with minimal management supervision.
•Meet or exceed the SLA commitments
•Contribute to activities of all onsite SCC teams as required
•Proactive search for improvements & ensuring these are captured & progressed
•Work with onsite management to develop and improve the service being provided
•Adhere, at all times, to company policies and procedures
•To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations
Skills and experience: Strong knowledge of Microsoft desktop operating systems A customer-orientated approach with excellent communication and organisational skills. Ability to effectively influence and negotiate with personnel at various organisational levels. Strong analytical, creative problem solving and planning skills to achieve results. Ability to manage & create documents which are professional & articulate. Ability to prioritise, plan and meet deadlines. Ability to handle difficult and demanding customer environments. ITIL awareness About You

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