Workplace Coordinator

4 weeks ago


Cardiff, United Kingdom The Crown Estate Full time

Are you passionate about creating exceptional workplace experiences? Do you thrive in a dynamic environment where no two days are the same? We’re looking for a Workplace Coordinator to join our team in Cardiff. As a key member of our Workplace Operations, you’ll play a crucial front of house role role in creating a warm welsoming space for our guests as well as ensuring our office runs smoothly and efficiently.

Role Overview:

  • Customer-Centric Approach: Provide outstanding customer care and service to all guests, visitors, and service partners, aligning with our service level agreements.
  • Facilities Coordination: Mobilise and coordinate workplace services and facilities within the Cardiff Hub. Set processes and procedures to enhance efficiency.
  • Collaboration: Work closely with colleagues to create a positive and inclusive work culture. Support senior team members and build internal networks.
  • External Focus: Organise stakeholder meetings and events. Be the first point of contact for the Hub.

Main Responsibilities:

  1. Diary and Inbox Management: Assist the Wales Director in optimising their time amidst competing demands.
  2. Stakeholder Management: Support senior colleagues in planning internal and external events. Attend conferences and drive follow-up actions.
  3. Policy Compliance: Ensure consistency with corporate policies (e.g., expenses, gifts, and procurement guidelines).
  4. Collaboration: Work with the Business Support Community and Workplace teams.
  5. First Point of Contact: Provide prompt and efficient support to colleagues and visitors.
  6. Visitor Experience: Create a 5-star experience for visitors, taking ownership of their needs.
  7. Hub Management: Monitor service partner KPIs and SLAs. Communicate activities to team members.
  8. Meeting Rooms: Manage meeting rooms, set up AV equipment, and report any issues.
  9. Health and Safety: Act as a fire warden and first aider. Lead H&S efforts within the space.
  10. Access Control: Monitor card access for security purposes.

Required Skills and Experience:

  • Customer Service: Efficient, flexible, and discreet.
  • Communication: Excellent verbal and written skills needed to build rapport with senior leaders and stakeholders.
  • Influence: Confident in seeking help and support from peers.
  • Process Improvement: Proven experience in enhancing efficiency.
  • Event Management: Organising internal and external events.
  • Proactivity: Forward-thinking and adaptable in a fast-paced environment.
  • Confidentiality: Handle sensitive information with care.
  • IT Skills: Proficient in Adobe, MS Office, and other relevant tools.
  • Resourcefulness: Energetic and proactive in driving positive change.
  • Independence: Ability to work on self-directed projects under pressure.
  • Organisational Skills: Methodical and excellent time management.
  • Initiative: Keen to contribute and deliver results.

If you’re ready to make an impact and create an exceptional workplace, apply now

Advert closes: Friday 29th November, but we may close this advert early, so please do apply ASAP

This role is a permanent role based out of our fantastic new CARDIFF office.



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